Assistant General Manager, Training

MTM, Inc; Austin (TX); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off

Job summary

MTM Transit in Austin, TX seeks an Assistant General Manager, Training to lead the training division across the Austin locations. You will plan, organize, and direct short- and long-term training goals, enforce safety programs, and ensure compliance with ADA, DOT, and client guidelines.

You will oversee daily guidance of reports, drive continuous training improvements, manage audits, and partner with operations and safety to advance a culture of safety.

Qualifications

• High school diploma or GED
• Bachelor’s Degree (or equivalent in related field)
• 4 years of professional facilitation experience in safety training
• 3 years’ experience supervising and monitoring delivery of contractual services
• Thorough knowledge of ADA, DOT, FTA regulations
• Must pass pre-employment drug test and DOT physical
• Ability to read, write and speak English
• Ability to obtain future certifications as defined within contract
• Ability to communicate effectively with all departments
• Ability to work independently and maintain confidentiality

Responsibilities

• Responsible for daily guidance, development and performance of all direct reports
• Oversee training functions and drive continuous process improvement
• Develop, audit, evaluate and conduct training
• Measure learner satisfaction and transfer of knowledge
• Promote safety culture across departments
• Deliver proper classroom, behind‑the‑wheel and mobility management training
• Ensure audits are completed
• Review incidents and identify trends for training
• Collaborate with leadership to deliver safety meetings and plans
• Act as location drug program manager ensuring compliance

Skills

High school diploma or GED

Bachelor’s Degree

Facilitation experience

Supervising contract services

ADA/DOT/FTA knowledge

Drug test clearance

English proficiency

Education

Bachelor’s Degree (or equivalent) in related field

G.E.D. equivalent

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Assistant General Manager, Training is responsible for the overall direction and administration of training for the Austin locations. Responsibilities include but are not limited to planning, organizing, and directing the short and long-term goals of the training division to support the location’s mission and goals. The Assistant General Manager, Training will oversee the creation and implementation of safety training programs as defined by the leadership and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies.

Location:

This position will require you to be onsite every day. We are located at 817 W Howard Lane Austin, TX 78753 with travel to our other location at 509 Thompson Lane Austin, TX 78742 throughout the week.

What you’ll do:

• Responsible for the daily guidance, development and performance of all direct reports
• Oversee the management of all Training functions while driving continuous improvement of training process
• Develop, audit, evaluate and conduct training
• Oversee the measurement, evaluation and success tracking of training and make modifications to improve business outcomes
• Manage the measurement and evaluation of learner satisfaction as well as transfer of knowledge or skills for each training department
• Advance the culture of safety through training that incorporates various departments, such as operations, safety and maintenance
• Oversee the delivery of proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements
• Promote employee self-responsibility to achieve all safety goals and training requirements
• Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies
• Review, determine and respond to all vehicular, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts
• Provide functional expertise in safety regarding hiring of safety department employees
• Collaborate with local Leadership to deliver comprehensive safety meetings and plans
• Act as the location drug program manager, ensuring compliance of FTA/DOT regulations

What you’ll need:

• Experience, Education & Certifications:
  • High school diploma or G.E.D. equivalent
  • Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 4 years of professional facilitation experience in safety training role
• 3 years’ experience supervising and monitoring the delivery of contractual services
• Thorough knowledge of ADA, DOT, FTA regulations
• Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment
• Ability to read, write and speak English
• Ability to obtain future certifications as defined within the location contract
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Regular attendance is required
• Strong organizational and analytical skills
• Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
• Familiar with windows-based computer operating systems and Microsoft Office packages
• Ability to maintain high level of confidentiality
• Even better if you have: At least 4 years’ experience managing in a union environment, preferred
• At least 6 years’ experience in a training role within the Para-Transit industry, preferred
• Prior contract and or project management experience, preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $100,000/annually Salary Max: $125,000/annually This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.