Manager, Operations

MTM, Inc.; LaBelle (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

MTM Transit in LaBelle, FL, seeks a Manager, Operations to lead drivers, dispatchers, and support staff, delivering safe, compliant, and high-quality transit service under contract requirements.

You will partner with the client, drive staffing and performance improvements, oversee training, coaching, safety meetings, and ADA/DOT/FTA compliance, while advancing customer satisfaction and growth.

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Minimum of five (5) years of transit management experience.
• Experience supervising employees in a transportation or service delivery environment.
• Experience managing operational performance, staffing, and service delivery.
• Experience conducting employee training and development activities.
• Valid driver's license.
• Previous management experience in paratransit, transit, or livery operations.
• Experience working with senior populations and individuals with disabilities.
• Experience supervising hourly employees in a passenger transportation environment.
• Experience delivering classroom and behind-the-wheel training.
• Knowledge of ADA, DOT, and FTA regulations.
• Experience with data analytics, reporting, and operational performance management.

Responsibilities

• Provide leadership and oversight of drivers, dispatchers, and other operations personnel.
• Manage daily transit operations to ensure safe, efficient, and effective service delivery.
• Monitor staffing levels, attendance, scheduling, expenditures, and employee performance.
• Administer coaching, corrective action, performance management, and employee development initiatives.
• Conduct monthly safety meetings and reinforce company safety standards.
• Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
• Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
• Build and maintain strong client relationships through regular communication and collaboration.
• Support clients with operational updates, reporting, process improvements, and system enhancements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Ensure compliance with contractual obligations, company policies, and applicable regulations.
• Participate in startup activities, service expansions, and business growth initiatives as needed.
• Perform other duties as assigned.

Skills

Transit management

Staff supervision

Performance management

Data analytics

Regulatory compliance

Education

Bachelor's degree

Job description

Make a Difference At MTM Transit, you're not just part of a team- you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Manager, Operations (Transit Operations)

Position Summary

The Manager, Operations plays a key leadership role in managing, developing, and supporting transportation operations staff while implementing strategic initiatives that drive operational performance. This position oversees daily service delivery, including drivers, dispatch personnel, and operational support staff, ensuring transportation services are delivered safely, efficiently, and in accordance with contract requirements. The Manager, Operations serves as a liaison between the client and operational team while maintaining a strong focus on safety, service quality, compliance, employee development, and customer satisfaction.

Location: LaBelle, FL

Essential Responsibilities

• Provide leadership and oversight of drivers, dispatchers, and other operations personnel.
• Manage daily transit operations to ensure safe, efficient, and effective service delivery.
• Monitor staffing levels, attendance, scheduling, expenditures, and employee performance.
• Administer coaching, corrective action, performance management, and employee development initiatives.
• Conduct monthly safety meetings and reinforce company safety standards.
• Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
• Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
• Build and maintain strong client relationships through regular communication and collaboration.
• Support clients with operational updates, reporting, process improvements, and system enhancements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Ensure compliance with contractual obligations, company policies, and applicable regulations.
• Participate in startup activities, service expansions, and business growth initiatives as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Minimum of five (5) years of transit management experience.
• Experience supervising employees in a transportation or service delivery environment.
• Experience managing operational performance, staffing, and service delivery.
• Experience conducting employee training and development activities.
• Valid driver's license.
• Previous management experience in paratransit, transit, or livery operations.
• Experience working with senior populations and individuals with disabilities.
• Experience supervising hourly employees in a passenger transportation environment.
• Experience delivering classroom and behind-the-wheel training.
• Knowledge of ADA, DOT, and FTA regulations.
• Experience with data analytics, reporting, and operational performance management.

Knowledge, Skills & Abilities

• Strong leadership and employee development capabilities.
• Excellent problem-solving and decision-making skills.
• Ability to administer coaching, discipline, and performance management effectively.
• Knowledge of safety and training procedures.
• Strong client relationship management skills.
• Ability to interpret operational data and performance metrics.
• Familiarity with dispatch operations, map reading, and transportation systems.
• Knowledge of two-way radio communications and demand-response transportation operations preferred.
• Ability to maintain a high level of confidentiality.
• Strong communication, organization, and time-management skills.

Travel

Local and overnight travel may be required. Candidates may be required to operate a company or rental vehicle in accordance with company policy and motor vehicle standards.

At MTM, we believe that taking care of our employees—and the people they love is the foundation of a healthy, thriving organization. That's why we're proud to offer a comprehensive, people-first benefits program designed to support every stage of your wellness journey.

Min Salary: $47,920 Max Salary: $70,000

Equal Opportunity Employer: MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM's People & Culture.

Your Potential. Our Mission.

At MTM Transit, you're not just part of a team- you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff's hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed- you redefine what's possible.

Transit Trailblazer Maintenance Tech.

Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.