Hotel Shift Manager

Bally's Corporation; South Lake Tahoe (NV); On-site; USD 50,000 - 61,000; Full time

Job summary

Bally's Lake Tahoe is seeking a hotel operations supervisor to oversee the designated shift, ensuring smooth daily performance and achieving guest satisfaction goals. Responsibilities include scheduling, labor cost control, and enforcing service standards across the team.

You will assist with reservations, folio postings, and interactions with guests while maintaining confidentiality and compliance. The role requires Opera hotel software knowledge, flexible shifts including holidays, and NV

Qualifications

• Knowledge of hotel systems software Opera, preferred
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexibile to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Oversee the designated shift daily operations to meet performance and profit objectives.
• Create effective schedules, monitor labor costs, and meet staffing objectives while ensuring guest satisfaction.
• Promote and model superior customer service and enforce standards across the team.
• Respond to guest inquiries and resolve complaints, supporting service programs on shift.
• Manage reservations and posting of charges/settlements for individuals and groups as applicable.
• Address team concerns and ensure compliance with regulations and confidentiality.

Education

Bachelor's degree in Hospitality and Resort Management

Tools

Opera Hotel System

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

RESPONSIBILITIES

1. Responsible for the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
2. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
3. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
4. Answers inquiries pertaining to hotel policies and services, and resolve occupants' complaints while supporting all customer service programs on assigned shift.
5. Assists with management of daily arrivals and departures in reservation system on assigned shift.
6. Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.
7. Addresses and manages complaints, grievances or concerns from team members on assigned shift.
8. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
9. Maintains strict confidentiality in all departmental and company matters.
10. Responsible for supervision of hotel team, including:
    • Development of staff and completion of training programs.
    • Manage rewards and recognition program to maximize employee engagement.
    • Evaluate team members and deliver constructive feedback in regard to performance.
    • Provide recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
    • Review work procedures and expediate workflows.
    • Responsible for employee performance (disciplining, coaching, and counseling).

Starting Salary: $55,000 DOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Qualifications

Education

Bachelors of Hospitality and Resort Management (preferred)

Experience

Knowledge of hotel systems software Opera, preferred

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. (preferred)

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. (preferred)

Ability to write reports, business correspondence, and procedure manuals. (preferred)

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. (preferred)

Must be proficient in Microsoft applications (Excel, Word, and Outlook). (required)

Licenses & Certifications

NV Gaming Registration (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.