Attendant - Guest Room

Bally's Shreveport Casino & Hotel; Shreveport (LA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Competitive Salary with annual reviews

Comprehensive health coverage: medical

401(K)/ Company Match

Access Perks and Childcare discounts

Job summary

Bally's Shreveport Casino & Hotel is seeking a diligent housekeeping associate to maintain pristine guest rooms, greet guests professionally and assist housekeeping staff with service excellence.

The role requires a High School diploma or better and training. You will follow safety procedures, report room status, keep carts stocked and engage guests with accurate information about hotel facilities and hours.

Qualifications

• High School diploma or better.
• Technical/other training or better.
• Ability to lift and move up to 40 lbs; able to work in guest environment.

Responsibilities

• Greet guests professionally and assist housekeeping staff.
• Ensure rooms are cleaned with amenities and supplies per standards.
• Keep housekeeping cart stocked and neat.
• Report status of guest rooms to dispatch and Inspectors.
• Provide information about Bally's facilities, hours, events and promotions.
• Handle guest complaints and resolve problems.
• Follow safety and emergency procedures.

Skills

Customer service

Communication

Safety procedures

Education

High School diploma or equivalent

Technical/other training or better

Job description

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Housekeeping cart is properly stocked and kept neat and clean.
• Responsible for reporting the status of all guest rooms in assigned rooms.
• Accurate use of proper telephone/radio techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally'sprograms, promotions, activities andfunctions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
• Must be able to occasionallylift and/or move more than 40 lbs.
• Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
• Must interact with guests and other hotel personnel in a courteous, empathetic and discreetmanner.
• Performs other duties as assigned.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Additional Benefits:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range:

• 12.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required

High School or better.

Technical/other training or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.