Manager, Global People Operations

Riverbed Technology; Virginia (IL); Hybrid; USD 126,000 - 140,000; Full time

Job summary

Riverbed, the leader in AI-powered observability, is seeking a Manager, Global People Operations to lead day-to-day HR operations globally and drive improvements across the employee lifecycle.

The role oversees a small HR Operations team, governs HR systems (including Workday), ensures data integrity, and partners with Payroll, Benefits, Finance, IT, Legal, and Talent Acquisition to strengthen service delivery and the employee experience. This remote US position supports a broad country scope.

Qualifications

• 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function.
• 2+ years of people management or team leadership experience.
• Strong HRIS experience, preferably Workday.
• Strong analytical, auditing, and reporting skills.
• Understanding of employment laws, HR compliance, data security practices, and policy administration.
• Experience with process design and continuous improvement within HR Operations.
• Advanced proficiency with Microsoft Excel.
• High level professionalism, discretion, diplomacy, and handling confidential information.
• Strong communication skills with stakeholders at all levels.
• Experience with tools such as NetSuite, Docebo, ATS platforms, or other HR technologies is a plus.

Responsibilities

• Lead and develop two HR Operations team members and manage priorities.
• Oversee HR systems, data management, Workday administration, and reporting.
• Support onboarding, offboarding, HR inquiries, and service delivery.
• Ensure compliance with I-9, E-Verify, background checks, and policy administration.
• Identify and implement opportunities to improve HR Operations workflows and documentation.
• Collaborate with Payroll, Benefits, Finance, IT, Legal, and Talent Acquisition on HR projects.

Skills

People leadership

HR systems

Lifecycle management

Compliance policy

Process improvement

Payroll benefits

Tools

NetSuite

Docebo

ATS platforms

HR technologies

Job description

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Manager, Global People Operations

Location: Remote - US

Pay Transparency: This position is not based in any specific Company office or geographical location in the United States. As such, the Company is considering applicants who reside anywhere in the United States.

The general salary range for this position in the United States is $126K to $140K. An individual's particular compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and/or experience.

The Manager, Global People Operations will lead the day-to-day delivery and continuous improvement of global HR Operations, ensuring employees receive accurate, consistent, and scalable support across the employee lifecycle. This role oversees a small HR Operations team, supports HR systems and data integrity, drives process improvements, and partners across HR, Payroll, Finance, IT, Legal, Benefits, Talent Acquisition, and business teams to strengthen service delivery and the employee experience.

What you will do

• People Leadership and Team Support: Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment.
• HR Systems, Data Management, and Reporting: Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology.
• Employee Lifecycle and HR Service Delivery: Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery.
• Compliance, Audits, and Policy Administration: Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws.
• Process Improvement, Documentation, and Collaboration: Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight.
• Payroll, Benefits, Finance, and Special Projects: Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects.

What makes you an ideal candidate

• 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment.
• 2+ years of people management, team lead, or operational oversight experience preferred.
• Strong HRIS experience, preferably with Workday.
• Strong analytical, auditing, dashboard management, and reporting skills, including experience creating recurring and ad hoc reports.
• Understanding of employment laws, HR compliance requirements, data security practices, and policy administration.
• Experience with process design, workflow optimization, documentation, and continuous improvement within HR Operations.
• High level Proficiency with Microsoft Office, especially Excel Reporting.
• High degree of professionalism, discretion, diplomacy, and sensitivity when handling confidential information.
• Strong communication skills, with the ability to work effectively with employees and stakeholders at all levels.
• Experience with tools such as NetSuite, Docebo, performance systems, ATS platforms, or other HR technologies is a plus.
• Ability to manage multiple priorities and projects in a fast-paced environment.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Tags

#LI-ED1