Manager, Fraud Prevention

Western Governors University; Millcreek (UT); Teletrabalho; USD 70 000 - 116 000; Tempo integral

Resumo da oferta

Western Governors University seeks a Manager, Fraud Prevention to lead the team responsible for detecting, investigating, and resolving suspected fraud across the student admissions and enrollment lifecycle, safeguarding Title IV funds and regulatory compliance.

You will coach four Fraud Analysts, own case workflows and platform configuration, monitor trends, and partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and others to strengthen controls while maintaining

Qualificações

• Bachelor's degree or equivalent professional experience.
• 5+ years in fraud prevention, investigations, or related compliance.
• 1+ year of people management experience.
• Knowledge of identity verification concepts and fraud case workflows.
• Ability to interpret regulatory requirements in operational practice.
• Strong analytical skills with dashboards and risk scoring.

Responsabilidades

• Lead a team of four Fraud Analysts with coaching and development.
• Own fraud detection and case management workflows across onboarding, ensuring well-documented decisions.
• Manage fraud detection platform configuration and thresholds in partnership with Engineering and vendors.
• Monitor fraud trends and escalating risks, recommending control enhancements.
• Collaborate with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security and others to strengthen prevention practices.
• Lead root-cause analysis on fraud incidents and implement corrective actions.
• Drive process improvements and reporting enhancements for detection accuracy.

Conhecimentos

Fraud prevention

Fraud investigations

Identity verification

Risk operations

Team leadership

Data analysis

Formação académica

Bachelor's degree

Ferramentas

Fraud detection platform

Salesforce

Databricks

Descrição da oferta de emprego

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 604Pay Range: $70,000.00 - $115,600.00

Job Description

At WGU, protecting the integrity of the student enrollment experience is critical to our mission and regulatory responsibilities. As Manager, Fraud Prevention, you will lead the team responsible for detecting, investigating, and resolving suspected fraudulent activity across the student admissions and enrollment lifecycle. This role sits within the Office of Admissions and Credential Evaluation and plays a key role in safeguarding the enrollment process, protecting Title IV federal financial aid funds, and ensuring compliance with applicable federal and state regulations.

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
• Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.

What You’ll Bring

• Bachelor's degree in a related field, or equivalent professional experience.
• Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
• 1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
• Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
• Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
• Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
• Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.

Bonus Points

• Experience in higher education admissions, enrollment operations, financial aid, or student services, particularly within a large or online institution.
• Direct experience with Title IV compliance, the Higher Education Act, FERPA, GLBA, or BIPA in a practical operating environment.
• Certified Fraud Examiner (CFE) or similar fraud/risk credential, along with experience using fraud detection platforms, Salesforce, Databricks, or comparable analytics tools.

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Senior manager interview
• Bar Raiser interview

Work Location

This is a full-time, remote role based in the United States.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.