Manager, Fraud Prevention

Western Governors University; United States; Sur place; USD 70 000 - 116 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Tuition assistance

Discounted tuition

Paid time off + holidays

Disability coverage

Retirement plan

Résumé du poste

Western Governors University is seeking a Manager, Fraud Prevention to lead a four-person team responsible for detecting, investigating, and resolving suspected fraudulent activity across the student admissions and enrollment lifecycle. The role sits in the Office of Admissions and Credential Evaluation, focusing on safeguarding Title IV funds and ensuring regulatory compliance.

Visa sponsorship is not offered; remote work within the United States is supported. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years in fraud prevention, fraud investigations, identity verification, risk operations, or related function.
• 1+ years of people management or team lead experience.
• Working knowledge of identity verification concepts and fraud case workflows.
• Experience with Title IV compliance, FERPA, GLBA, or BIPA is a plus.
• Certified Fraud Examiner (CFE) or similar credential is a plus.

Responsabilités

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration with Engineering and vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and others to strengthen fraud prevention while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions.
• Drive process improvements, automation opportunities, and reporting enhancements.

Connaissances

Leadership

Fraud prevention

Fraud investigations

Identity verification

Risk operations

Regulatory compliance

Data analytics

Stakeholder collaboration

Regulatory reading

Communication

Decision making

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Databricks

Fraud detection platform

Description du poste

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.

The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.

Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 604 Pay Range: $70,000.00 - $115,600.00

Job Description At WGU, protecting the integrity of the student enrollment experience is critical to our mission and regulatory responsibilities. As Manager, Fraud Prevention, you will lead the team responsible for detecting, investigating, and resolving suspected fraudulent activity across the student admissions and enrollment lifecycle. This role sits within the Office of Admissions and Credential Evaluation and plays a key role in safeguarding the enrollment process, protecting Title IV federal financial aid funds, and ensuring compliance with applicable federal and state regulations.

What You'll Do

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
• Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.

What You'll Bring

• Bachelor’s degree in a related field, or equivalent professional experience.
• Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
• 1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
• Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
• Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
• Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
• Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.
• Bonus Points Experience in higher education admissions, enrollment operations, financial aid, or student services, particularly within a large or online institution.
• Direct experience with Title IV compliance, the Higher Education Act, FERPA, GLBA, or BIPA in a practical operating environment.
• Certified Fraud Examiner (CFE) or similar fraud/risk credential, along with experience using fraud detection platforms, Salesforce, Databricks, or comparable analytics tools.
• Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

What to Expect

• Introductory call
• Hiring manager interview
• Senior manager interview
• Bar Raiser interview

Work Location This is a full-time, remote role based in the United States.

Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

#LI-ML4 Position & Application Details

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.