Manager, Fraud Prevention

WGU; Salt Lake City (UT); Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Bonuses

Health, dental, vision insurance

Retirement savings plan

Wellbeing program

Tuition assistance

Paid holidays

Job summary

WGU is seeking a Fraud Analytics Manager to lead a team of analysts in fraud detection, risk scoring, and case management for online higher education operations. This remote role demands strong leadership and regulatory acumen to safeguard admissions and onboarding processes.

You will own platform configurations, tune rules, monitor fraud trends, and drive improvements with cross-functional partners, ensuring a secure student experience while maintaining operational efficiency.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
• 1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
• Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
• Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
• Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
• Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.

Responsibilities

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
• Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.

Skills

Fraud prevention

Fraud investigations

Identity verification

Risk operations

Regulatory compliance

Data analysis

Dashboards & metrics

Team leadership

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Databricks

Fraud detection platforms

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $70,000.00 - $115,600.00

What You'll Do

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
• Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.

What You'll Bring

• Bachelor’s degree in a related field, or equivalent professional experience.
• Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
• 1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
• Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
• Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
• Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
• Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.

Bonus Points

• Experience in higher education admissions, enrollment operations, financial aid, or student services, particularly within a large or online institution.
• Direct experience with Title IV compliance, the Higher Education Act, FERPA, GLBA, or BIPA in a practical operating environment.
• Certified Fraud Examiner (CFE) or similar fraud/risk credential, along with experience using fraud detection platforms, Salesforce, Databricks, or comparable analytics tools.

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Senior manager interview
• Bar Raiser interview

Work Location

This is a full-time, remote role based in the United States.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.