Manager, Franchise Operations - South Dakota

Wyndham Hotels and Resorts, Inc.; Minneapolis (MN); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Manager of Franchise Operations to enhance relationships with hotel owners and drive performance. This role involves significant travel and the opportunity to influence franchisee satisfaction through innovative solutions and resources. You will be part of a diverse and inclusive culture that values growth and development, providing you with the tools to succeed in a dynamic environment. Join a team that is committed to making hotel travel accessible for everyone while enjoying competitive compensation and benefits.

Benefits

Competitive salary

Career development opportunities

Team member appreciation days

Workplace flexibility

Wellness programs

Qualifications

• Experience in hotel management with a focus on property and corporate management.
• Strong communication skills and ability to analyze data for performance improvement.

Responsibilities

• Support Franchise Operations by nurturing relationships with hotel owners.
• Analyze data to develop strategies for revenue generation and performance improvement.

Skills

Verbal Communication

Written Communication

Data Analysis

Relationship Management

Prioritization

Education

2-4 years of experience in hotel management

Industry certifications

Tools

Microsoft Office Suite

Job description

Manager, Franchise Operations - South Dakota

Location: Minneapolis, MN, US Sioux Falls, SD, US

Property Name: Remote in the United States

Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations - South Dakota to join our team at the Remote in the United States location.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. We offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. We value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.

The Role

Manager of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The MFO optimizes owners’ performance by delivering innovative solutions and relevant resources using our experience and network across the organization.

What you'll do

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset.
• Develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources to elevate performance.
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication with hotels and owners.
• Analyze data to develop strategies to expand revenue generation opportunities and improve quality performance.
• Drive NRG through retention and development opportunities.
• Collaborate with internal stakeholders.
• Provide accountability through documentation, follow up and system reporting.
• Achieve annual service, performance and KPI goals to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of Wyndham Hotels & Resorts.
• Respond to one-off requests from the business that are property specific within indicated SLA.

You'll be successful if you have

• Position entails exposure to interior and exterior hotel property environments.
• Seamless continuation of work while traveling on company business.
• 90% travel with flexible work schedule.
• Work under pressure with extended hours/days when required.
• Ability to independently prioritize and schedule multiple responsibilities.
• Ability to stand and be on your feet for approximately 50% of the day.
• Ability to sit and drive long distances for approximately 75% of the week.
• Must be able to lift a minimum of 10 lbs.
• Excellent verbal and written communication skills required.
• Ability to bend, twist, squat, push/pull while inspecting properties.

Required Qualifications/Experience

• 2 to 4 years of progressive experience in a hotel or a related field required, preferably property and corporate management experience.
• Multi-property experience.
• Industry certifications (Preferred).
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries. Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Job Location: Remote in the United States
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work.
• Bringing your best every day and striving to exceed expectations in all you do.

What you can expect from us

• Growth opportunities through best-in-class training and career development.
• Competitive salary and benefits.
• Team member benefit programs that focus on wellness, financial health, and quality of the environment.
• A Culture of Diversity & Inclusion.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. We work to make hotel travel possible for all.