Manager, Foreclosure

Freedom Mortgage; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Freedom Mortgage seeks an experienced leader to manage the foreclosure department, ensuring adherence to policies, applicable laws, and the company’s guiding philosophy.

You will coach and train staff, organize workloads, supervise clerical teams and foreclosure attorneys, and conduct annual performance reviews to drive efficiency and quality of service.

A Bachelor’s Degree and 6–7 years of experience in a related field are required.

Qualifications

• Bachelor’s Degree from a Four-year College and 6–7 years of experience.
• Experience in supervisory leadership and department management.
• Ability to coach, train and evaluate staff within a regulated environment.

Responsibilities

• Manage the day-to-day operations of the foreclosure department.
• Coach and motivate the foreclosure team to meet targets.
• Train new hires and conduct annual performance reviews.
• Organize workloads and assign tasks to foreclosure personnel.
• Safety, policy and law compliance across the department.
• Monitor foreclosure attorneys and quality of service.
• Directly manage clerical staff and supervise employees.
• Interview and hire new staff and address complaints.
• Maintain regular attendance and uphold company policies.

Skills

Leadership

Team management

Coaching

Training

Education

Bachelor's Degree

Four-year College

Tools

Microsoft Outlook/Word

Excel

Fiserv

Tempo

Business Objects

Job description

Essential Job Duties and Responsibilities

• Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the company’s overall Guiding Philosophy
• Managing the day-to-day operations of the foreclosure department
• Acting as a coach to the foreclosure department and motivating the group to achieve the desired results
• Performing hands‑on training of all new hires in their charge
• Conducting periodic desk reviews and completing annual performance reviews
• Organizing workloads according to quantity of foreclosure files
• Assigning workloads to the foreclosure personnel for processing
• Writing letters or approving letters for use in the foreclosure department
• Assisting subordinates with foreclosure activities in difficult cases
• Examining quality of work conformance to policies and procedures
• Studying and standardizing procedures to improve efficiency of subordinates
• Monitoring foreclosure attorneys and their quality of service.
• Managing and coordinating activities of clerical support staff
• Directly managing employees in the foreclosure department
• Carrying out supervisory responsibilities in accordance with the company’s policies and applicable laws
• Interviewing and hiring new employees
• Rewarding and disciplining employees in accordance with the company’s policies and applicable laws
• Addressing complaints and resolving problems in accordance with the company’s policies and applicable laws
• Exhibiting a working knowledge of Microsoft Outlook/Word , Excel, Fiserv, Tempo and Business Objects
• Reviewing and responding to internal and external Quality Reviews
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities

Performs other related duties as assigned.

Supervisory Responsibilities

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s Degree from a Four (4) year College or University and 6-7 years of experience or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required

Work Complexity

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.