Foreclosure Specialist I

Mackie Wolf Zientz & Mann, P.C. - TX, AR & TN; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Mackie Wolf Zientz & Mann, P.C. in Little Rock, AR is seeking a full-time in-office Foreclosure Processing Clerk to handle accurate and timely processing of foreclosure proceedings, respond to client inquiries, and provide counseling on the non-judicial foreclosure process.

You will enter information into the computer system and case management databases, ensure compliance, and assist with foreclosure sale reporting while coordinating with clients and investors.

Qualifications

• Strong verbal and written communication etiquette.
• Ability to work independently with minimal direction.
• Proven ability to multi-task and prioritize tasks.
• Mortgage banking experience preferred.

Responsibilities

• Respond to client inquiries in a timely manner.
• Provide guidance on non-judicial foreclosure process for clients.
• Enter information into the case management system and databases.
• Manage GSE portfolio updates per FNMA/FHLMC.
• Review files for compliance with foreclosure procedures.
• Assist with foreclosure sale reporting and uploading documentation.
• Handle inbound calls from borrowers, investors, and clients.

Skills

Communication skills

Independent work

Multi-tasking & prioritization

Education

High school diploma or equivalent

Job description

Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm. This is a full-time in-office position.

Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm. This is a full-time in-office position.

Essential Functions

• Provides timely and accurate responses to client inquiries and internal requests/instructions regarding loan status or other applicable request.
• Provides recommendation to client regarding the non-judicial foreclosure process relating to proper notice, Federal Fair Debt guidelines, investor regulations, and loan chronologies for clients to respond to investor timeline issues.
• Review files in order to ensure compliance with the Foreclosure process prior to posting.
• Ensures all required information is properly entered into the case management system and into the appropriate databases/client systems in a timely and efficient manner.
• Management of GSE portfolio and system updates as required by FNMA/FHLMC.
• Reviews files and/or circumstances with the files to determine the appropriate request for assistance from the litigation area and other related areas in the firm.
• Responsible for assisting with foreclosure sale reporting.
• Assists in uploading all supporting documentation to the Clients as required by the Client Directives
• Performs all other duties as requested and assists as needed with any other Client Service related duties including various project.
• Receive and direct in-bound phone calls from borrowers, investors, and clients.

Qualifications

• High school diploma or equivalent.
• Minimum four years mortgage banking experience a plus.
• Strong communication etiquette (verbal and written).
• Able work independently with little to no direction from management as well as be part of a team.
• Strong ability to multi-task and prioritize based upon urgency.

Characteristics

• Ability to work in a fast pace environment and meet/exceed priority deadlines
• Positive attitude and professional image at all times.
• Able to work cohesively with others or independently with little supervision.
• Highly dependable (attendance, daily responsibilities/tasks, and project deadlines).
• Competent in multi-tasking, prioritization, and maintain confidentiality.
• Very detail-oriented
• Good decision maker. Understand when to take initiative or seek manager’s input.