Manager, Field Shuttle Operations

Jobtailor; Dothan (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Dothan, AL is seeking an operations supervisor to oversee daily last mile and supply chain tasks at the client's location. You will ensure regulatory compliance, manage routing to deliver goods, and collaborate with service providers to meet performance goals.

The role emphasizes Excel and Power BI proficiency, strong communication, and field-driven insights to enhance delivery models. On-site work in Dothan is required.

Qualifications

• 1-2 years of last mile distribution, and/or supply chain operations experience.
• Proficient in Microsoft Office suite, specifically Excel and Power BI.
• Ability to learn new technology/software and processes quickly.
• Ability to complete work in a timely, accurate, and thorough manner.
• Excellent communication and relationship management skills.
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary.
• Must have a current and valid US driver's license.
• Ability to work onsite at the specific customer location assigned in Dothan, Alabama.

Responsibilities

• Consistently meet and exceed client service goals
• Oversee daily inbound and outbound operations at the assigned location
• Ensure compliance with company, client, local, state, and federal policies and regulations
• Use routing software to schedule and tender client deliveries
• Manage communication regarding special requests from clients and their customers
• Identify opportunities to enhance customer experience and operational performance
• Conduct daily meetings with service providers and teams
• Ensure performance rankings are accurate and updated daily according to company procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity
• Maintain all assigned RLX and client assets
• Conduct daily onsite store audits
• Collaborate with peers on work allocation, training, and problem resolution
• Provide field-driven insights to improve service delivery models
• Promote accountability, professionalism, and operational excellence
• Perform other assigned work-related duties

Skills

Last Mile Distribution

Supply Chain Operations

Data Analysis

Microsoft Excel Proficiency

Microsoft Power BI Proficiency

Client Relationship Management

Tools

Routing Software

Microsoft Excel

Microsoft Power BI

Job description

• Consistently meet and exceed client service goals


• Oversee daily inbound and outbound operations at the assigned location


• Ensure compliance with company, client, local, state, and federal policies and regulations


• Use routing software to schedule and tender client deliveries


• Manage communication regarding special requests from clients and their customers


• Identify opportunities to enhance customer experience and operational performance


• Conduct daily meetings with service providers and teams


• Ensure performance rankings are accurate and updated daily according to company procedures


• Interpret and share location KPIs with key stakeholders


• Partner with motor carriers to facilitate compliance and delivery capacity


• Maintain all assigned RLX and client assets


• Conduct daily onsite store audits


• Collaborate with peers on work allocation, training, and problem resolution


• Provide field-driven insights to improve service delivery models


• Promote accountability, professionalism, and operational excellence


• Perform other assigned work-related duties

Requirements

• 1-2 years of last mile distribution, and/or supply chain operations experience


• Must be proficient in Microsoft Office suite, specifically Excel and Power BI


• Ability to learn new technology/software and processes quickly


• Ability to complete work in a timely, accurate, and thorough manner


• Excellent communication and relationship management skills


• Ability to exhibit a professional demeanor when dealing with conflict


• Must have reliable transportation to commute to the workplace and attend client meetings as necessary


• Must have a current and valid US driver's license


• Ability to work onsite at the specific customer location assigned in Dothan, Alabama


• Ability to move, stand, and bend for long periods of time


• Ability to communicate effectively with coworkers and outside stakeholders in person and via computer-related messaging


• Ability to maneuver about work areas and move/manipulate various objects


• Ability to work occasional extended hours and travel frequently to assigned client retail locations


• Authorization to work in the United States; appropriate documents must be provided upon request

Core Competencies

Demonstrates expertise in last mile distribution and supply chain operations, with a strong focus on client service excellence and compliance with regulations. Proficient in Microsoft Office, particularly Excel and Power BI, to analyze performance metrics and enhance operational efficiency.

Highest-signal resume keywords

• Last Mile Distribution Experience


• Supply Chain Operations


• Microsoft Excel Proficiency


• Microsoft Power BI Proficiency


• Client Relationship Management

Hard Skills

• Last Mile Distribution


• Supply Chain Operations


• Routing Software


• KPI Interpretation


• Onsite Store Audits


• Operational Performance Enhancement


• Data Analysis


• Compliance Management


• Work Allocation


• Problem Resolution

Soft Skills

• Excellent Communication


• Relationship Management


• Professional Demeanor


• Conflict Resolution


• Team Collaboration

Certifications & Qualifications

• Valid US Driver's License

Industry Keywords

• Client Service Goals


• Operational Excellence


• Field-Driven Insights


• Service Delivery Models
  
• Transportation Compliance