Manager, Field Service Technician

Imperial Brady; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

Life insurance

Generous paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady, a leading North American distributor, seeks a Manager, Field Service Technician for its Denver, CO facility. You will direct the service team, oversee daily operations, and manage the department’s P&L while coordinating preventive maintenance schedules and service records.

The role requires a high school diploma or equivalent, leadership experience, strong prioritization and communication skills, PC proficiency, and a willingness to travel locally.

Qualifications

• High School Diploma, GED, or Technical Program Certificate required.
• Demonstrated leadership experience.
• Strong ability to prioritize tasks, establish objectives and goals, and develop action plans.
• Strong PC and computer skills.
• Excellent verbal and written communication skills.
• Bilingual is a plus.

Responsibilities

• Manage the service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department’s P&L.
• Develop and maintain equipment PM schedules; ensure PM and work orders are completed and filed.
• Maintain service records, log completed orders, and submit for billing.
• Build and maintain relationships with customers, manufacturers, and suppliers.
• Coordinate warranty and returns processes, including RGA numbers and shipping arrangements.
• Organize inventory receipt, storage, and PO maintenance.
• Obtain parts pricing and availability from vendors.
• Organize vendor equipment files and provide manuals to customers.
• Receive and process service requests for scheduling across branches.

Skills

Leadership

Task prioritization

PC skills

Communication

Bilingual (nice to have)

Education

High School Diploma/GED/Tech Program

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.#imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

We have an exciting opportunity for a Manager, Field Service Technician, located in our Denver, CO facility!

This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial equipment including, floor machines, sweepers, scrubbers, & buffers.

Deadline to Apply: October 19, 2026
Pay Range: $75,000 to $85,000

You Will

• Manage the service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department’s P&L
• Develop and maintain equipment preventive maintenance (PM) schedules; ensure all PM and work order documentation is completed and electronically filed
• Maintain accurate service records, log completed service orders, and submit documentation for billing
• Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers
• Coordinate warranty and returned parts processes, including obtaining RGA numbers, logging claims, and arranging packing and shipping with internal contacts
• Coordinate the receipt, slotting, and storage of inventory for stock and special orders; prepare and maintain purchase orders
• Obtain parts pricing and availability from vendors.
• Organize and maintain vendor equipment files and service manuals; provide manuals to customers as requested.
• Receive and process customer service requests by phone, fax, and email for scheduling across all Imperial branches.

You Have

• High School Diploma, GED, or Technical Program Certificate required
• Demonstrated leadership experience
• Strong ability to prioritize tasks, establish objectives and goals, and develop action plans to meet or exceed customer expectations in a fast-paced environment
• Strong PC and computer skills
• Excellent verbal and written communication skills
• Bilingual is a plus

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

• medical
• dental
• vision
• 401(k) program with company match
• life insurance
• generous paid time off package
• educational reimbursement
• paid family leave
• adoption assistance

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.