Manager, Field Reimbursement Services

McKesson; Ohio; Remote; USD 79,000 - 133,000; Full time

Job summary

An established industry player is seeking a dedicated Manager for Field Reimbursement Services to lead a dynamic team focused on enhancing patient support and reimbursement processes. This role emphasizes leadership, operational improvements, and effective communication with clients and internal teams. With a competitive compensation package and a strong commitment to employee growth, this opportunity allows you to make a significant impact in the healthcare sector while working remotely and traveling as needed. Join a forward-thinking company that values your contributions and supports your career journey.

Benefits

Competitive Total Rewards Package

Potential Bonuses and Incentives

Health Benefits

Flexible Work Environment

Qualifications

• 6+ years of reimbursement experience with supervisory responsibilities.
• Experience managing a field-based reimbursement team is preferred.

Responsibilities

• Lead a team of reimbursement specialists and manage operations.
• Ensure compliance with client SLAs and develop team capabilities.

Skills

Reimbursement Experience

Supervisory Experience

Client Management

Communication Skills

Microsoft Office Suite

Team Development

Education

4-Year Degree in Related Field

Equivalent Experience

Tools

SFDC

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Overview

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and managing the daily operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, and lead the reimbursement team to successfully engage specialty physician offices and support the manufacturer customer. Additional responsibilities include managing program operations, staffing, profitability, SOPs, process design, implementation, and improvements. The role involves monitoring client SLA agreements to ensure compliance and making staffing and process adjustments as needed. It requires managing a nationwide team of remote direct reports, involving monitoring activities, performance development, and extensive travel for training and ride-alongs. The role also involves regular interaction with client organization members, especially the Head of Reimbursement Operations, and acting as a liaison within McKesson to various departments to ensure process synergy, training, and customer satisfaction.

Key Responsibilities

1. Leadership: Lead a team of field-based reimbursement specialists responsible for reimbursement and patient support services. Manage administrative, training, and performance duties, including weekly 1:1 meetings, team meetings, and performance evaluations.
2. Communication & Partnership: Ensure effective communication between the field team and their home office, establish regular meetings with clients and operations teams, and lead ongoing training and development activities.
3. Operational Improvements: Drive field operations efficiencies and execute on projects aimed at enhancing the reimbursement program.
4. SLA & Compliance: Ensure all contractual SLAs are met, and team adherence to privacy and compliance obligations, tracked via SFDC.
5. Client Management: Collaborate with the Client’s Head of Reimbursement Operations to execute strategic initiatives, report results, and participate in quarterly business reviews.
6. Team Development: Partner with FRMs to establish development opportunities, provide ongoing training, and support career growth.

Minimum Qualifications

• 6+ years of reimbursement experience and 2+ years of supervisory experience.
• 4-year degree in a related field or equivalent experience.

Critical Requirements

• Experience supporting a Field Reimbursement Team preferred.
• Experience managing a field-based reimbursement team strongly preferred.
• Proven account/client management experience, preferably in healthcare or pharmacy sectors.
• Experience in direct communication with pharmaceutical clients or stakeholders.

Skills & Knowledge

• Customer-focused, collaborative, and able to create value.
• Strong team relationship development skills.
• Ability to manage multiple projects effectively within budgets and timelines.
• Experience with process documentation and improvement.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Working Conditions & Travel

Remote work with general office demands. Travel 60-80% (3-4 days/week), must have a valid driver’s license with a clean record. Physical requirements include long periods of sitting and keyboard work.

Compensation & Benefits

Competitive total rewards package. Base pay range: $79,500 - $132,500, plus potential bonuses and incentives. Benefits information available on our website.

Equal Opportunity Statement

McKesson is an Equal Opportunity Employer committed to diversity and inclusion. For more details, visit our EEO policies page.

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