Manager, Field Reimbursement Services

McKesson Corporation; Ohio; Remote; USD 79,000 - 133,000; Full time

Job summary

An established industry player is seeking a Manager for Field Reimbursement Services to lead a nationwide team. This role involves overseeing daily operations, ensuring compliance with SLAs, and fostering team development through training and mentorship. The ideal candidate will have extensive reimbursement experience and a strong background in managing field teams. With a focus on collaboration and process improvement, you'll play a crucial role in enhancing patient support services. Join a forward-thinking company that values your contributions and empowers you to make a significant impact in healthcare.

Qualifications

• 6+ years of reimbursement experience with 2+ years in a supervisory role.
• Strong background in healthcare or pharmacy industries preferred.

Responsibilities

• Lead a team of field-based reimbursement specialists in providing patient support services.
• Ensure effective communication and partnership between the field team and home office.

Skills

Reimbursement Management

Team Leadership

Client Management

Process Improvement

Communication Skills

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suite

FRM SFDC

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Manager, Field Reimbursement Services

is responsible for leading a team of field-based reimbursement managers and the day-to-day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective of this role is to hire, develop, coach, evaluate, culture-build, and lead the reimbursement team, enabling them to successfully engage with specialty physician offices and support the manufacturer customer. Additional responsibilities include managing program operations such as staffing, profitability, SOPs, process design, implementation, and improvements. The position will monitor client SLA agreements to ensure compliance, making staffing and process adjustments as needed. This role supervises a nationwide team of remote direct reports, requiring activity monitoring, performance development, and extensive travel for in-person training and ride-alongs. The role also involves regular interaction with the client's organization, mainly with the Head of Reimbursement Operations, and acting as a liaison within McKesson to various departments to achieve process synergy, training, efficiency, and customer satisfaction.

Key Responsibilities:

• Lead a team of field-based reimbursement specialists responsible for providing reimbursement and patient support services in an assigned territory. Manage administrative, training, and performance duties, including regular meetings, performance surveys, and QA audits.
• Ensure effective communication and partnership between the field team and their home office, including establishing weekly meetings with the client and operations team, and leading regular team teleconferences and quarterly ride-alongs for ongoing training.
• Provide field operation efficiencies and innovative ideas to enhance the reimbursement program, including executing assigned projects.
• Ensure all SLAs and contractual commitments are met, maintaining adherence to privacy and compliance obligations, with activity tracked in FRM SFDC.
• Collaborate with the client's Head of Reimbursement Operations to execute strategic initiatives, oversee daily team activities, and report results. Partner with the Sr. Manager to produce monthly and quarterly reports for the client.
• Manage client expectations, deliver proactive consultative services for process improvement, revenue, and cost-saving opportunities, and participate in quarterly business reviews.
• Develop FRMs by establishing at least two career development opportunities, providing ongoing training, including payer education, conferences, mentorships, and courses.

Minimum Job Qualifications:

• 6+ years of reimbursement experience and 2+ years of supervisory experience.
• 4-year degree in a related field or equivalent experience.

Critical Requirements:

• Experience supporting a Field Reimbursement Team preferred.
• Experience managing a field-based reimbursement team strongly preferred.
• Proven account/client management experience, preferably in healthcare or pharmacy industries.
• Experience in direct communication with pharmaceutical clients or stakeholders.

Specialized Knowledge/Skills:

• Collaborative, customer-focused, and able to create visible value.
• Ability to develop strong team relationships and focus on team goals.
• Proven ability to handle multiple projects effectively within budget and timelines.
• Experience with process documentation and improvement.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Working Conditions:

Remote, WFH environment. Travel 60-80% (3-4 days/week) via automobile or plane. Must have a valid driver's license with a clean driving record/MVR. Possible long periods of sitting and keyboard work.

Compensation and Benefits:

We offer a competitive total rewards package, including base pay, potential bonuses, and long-term incentives. The base pay range is $79,500 - $132,500, aligned with McKesson's pay philosophy and compliant with regulations. Benefits details can be found here.

Equal Opportunity Employer:

McKesson is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. More info can be found on our EEO page.

Join us at McKesson!