Manager, Enterprise Technology Services – Communications

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Town of Florida (NY)

On-site

USD 90,000 - 130,000

Full time

10 days ago

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Job summary

American Express seeks a communications professional to lead workplace technology communications, translating complex updates into clear, actionable content for non-technical audiences. You will craft emails, intranet materials, and training resources, while aligning campaigns with product roadmaps and adoption goals.

The role emphasizes collaboration across technology teams, project management, and creating on-brand visuals for digital displays and intranet content, leveraging AI to optimize

Qualifications

5–7 years of experience developing and executing communications for workplace technology or complex colleague-facing initiatives.
Excellent writing, editing, proofreading, and storytelling skills.
Ability to translate technical concepts into clear communications for non-technical audiences.
Strong understanding of workplace technologies and AI productivity tools.
Experience supporting technology-focused initiatives and emerging technologies.
Ability to translate broader strategies into effective campaigns and content.
Strong project management and prioritization skills.
Ability to manage multiple initiatives, stakeholders, and deadlines.
Ability to build relationships, collaborate across functions, and influence leaders.
Experience creating polished, on-brand visual communications for digital channels.
Proficiency with Microsoft 365 applications and intranet/content management systems.
Working knowledge of AI tools for content development and workflows.
Experience across email, intranet, collaboration tools, presentations, video, displays.
Knowledge of user-centered content design principles and end-user experience.
Portfolio of writing samples required.
Bachelor’s degree in Communications.
Employment eligibility to work in the United States; visa sponsorship not pursued.
Experience supporting global workplace technology organizations or large-scale rollouts preferred.
Experience with Adobe Creative Cloud or similar tools preferred.

Responsibilities

Develop and execute communications plans for workplace technology launches and adoption campaigns.
Manage communications projects from intake through execution, including planning and post-launch support.
Translate technical concepts into clear, actionable communications for non-technical audiences.
Write, edit, and produce emails, newsletters, intranet content, presentations, FAQs, and training materials.
Create polished visual communications for digital and physical channels (displays, posters, intranet, Slack, ads).
Build partnerships with Technology product teams and stakeholders, aligning with roadmaps and rollout plans.
Manage calendars, timelines, and competing priorities across multiple initiatives.
Maintain quality, accuracy, and brand standards across campaigns and deliverables.
Improve workflows and outcomes using AI to enhance efficiency.

Skills

Writing

Editing

Storytelling

Content Development

Change Management

Visual Communications

Communications Planning

Technical Translation

Digital Communications

Collaboration

Education

Bachelor’s Degree in Communications

Tools

AI Productivity Tools

Workplace Collaboration Platforms

Corporate Intranet Systems

Presentation Development Tools

Digital Displays

Job description

Develop and execute communications plans supporting workplace technology launches, change moments, adoption efforts, training campaigns, and ongoing colleague education
Manage communications projects from intake through execution, including planning, stakeholder engagement, content development, approvals, launch, and post-launch support
Translate technical concepts, product updates, and colleague impacts into clear, concise, actionable communications for non-technical audiences
Write, edit, and produce enterprise emails, the monthly Amex Tech newsletter, intranet content, presentations, FAQs, training materials, Slack posts, and other digital communications
Create polished, on-brand visual communications for digital and physical channels, including digital displays, intranet pages, Slack, advertisements, posters, and other campaign assets
Build partnerships with Technology product teams and internal stakeholders while staying informed of priorities, product roadmaps, rollout plans, and colleague impacts
Manage communications calendars, project timelines, and competing priorities across multiple initiatives
Maintain quality, accuracy, consistency, and corporate brand standards across campaigns and deliverables
Improve communications workflows, processes, and outcomes through effective use of AI

Requirements

5–7 years of experience developing and executing communications for workplace technology, technology adoption, change management, or other complex colleague-facing initiatives
Excellent writing, editing, proofreading, and storytelling skills
Ability to translate complex or technical information into clear, compelling communications for broad, non-technical audiences
Strong understanding of workplace technologies and AI productivity tools
Experience supporting technology-focused initiatives and curiosity about emerging technologies
Ability to develop communications plans and translate broader communications and change strategies into effective campaigns, content, and channel approaches
Strong project management and prioritization skills
Ability to manage multiple concurrent initiatives, stakeholders, and deadlines
Ability to build trusted relationships, collaborate across functions, exercise sound judgment, adapt quickly, and influence stakeholders, including leaders
Experience creating polished, on-brand visual communications for digital channels
Proficiency with Microsoft 365 applications, workplace collaboration platforms, presentation development tools, and corporate intranet/content management systems
Working knowledge of AI tools and experience using them for content development, editing, research, ideation, and communications workflows
Experience developing communications across email, intranet platforms, collaboration tools, presentations, video, digital displays, and other digital communications
Knowledge of user-centered content design principles, information architecture, navigation, usability, and end-user experience
Portfolio of writing samples required
Bachelor’s degree in Communications or a related field
Employment eligibility to work with American Express in the United States is required; visa sponsorship will not be pursued
Experience supporting global workplace technology organizations, technology adoption programs, or large-scale technology rollouts preferred
Experience with Adobe Creative Cloud applications or other visual design tools preferred

Core Competencies

Demonstrates expertise in developing and executing communications plans for workplace technology initiatives, with a strong focus on translating complex information into clear, actionable content for non-technical audiences. Proficient in managing multiple projects, stakeholder engagement, and utilizing AI tools to enhance communication workflows.

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