Manager - Customer Success (Fully Remote)

Granicus; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Granicus, a remote-first govtech company, is seeking a senior Customer Success leader to head the ANZ team. You will coach trusted advisers and own adoption, retention, risk, and growth across a public sector portfolio, partnering with cross-functional teams and using data to drive outcomes.

With 5,500 government clients and 300 million citizen subscribers, Granicus emphasizes transparency, inclusion, and safety, and operates across a remote-first footprint including ANZ markets.

Qualifications

• 5+ years in Customer Success or SaaS.
• Experience with Salesforce and stakeholder management.
• Demonstrated commitment to public sector impact and continuous improvement.

Responsibilities

• Lead the ANZ Customer Success team, coaching trusted advisers.
• Own adoption, retention, risk, and growth across a public sector portfolio.
• Partner with cross-functional teams and use data to improve outcomes.

Skills

People leadership

Customer Success / SaaS

Salesforce

Customer analytics

Stakeholder management

Public sector impact

Tools

Salesforce

Job description

• Granicus is a remote-first govtech company serving 5,500 government agencies.
• We are recognized on the GovTech 100 list and a best place to work.

Your Impact:

• Lead the ANZ Customer Success team, coaching trusted advisers.
• Own adoption, retention, risk, and growth across a public sector portfolio.
• Partner with cross-functional teams and use data to improve outcomes.

Who You Are:

• Proven people leader with 5+ years in Customer Success or SaaS.
• Skilled in Salesforce, customer analytics, and stakeholder management.
• Committed to public sector impact and continuous improvement.

About Us:

• We are transparent, inclusive, and safety-focused.
• We have ERGs, Coffee with Mark sessions, and Teams communities.

Granicus builds cloud-based digital solutions for government, enabling stronger relationships between agencies and residents. With 5,500 government clients and 300 million citizen subscribers, the company has been on the GovTech 100 list and recognized as a best place to work.