Manager, Customer Success, Cybersecurity Payments

MasterCard; New York (NY); On-site; CAD 100,000 - 165,000; Full time

Job summary

An established industry player is seeking a Regional Customer Success Manager to enhance cybersecurity and payment fraud intelligence. This role focuses on maximizing customer value through tailored strategies and proactive engagement, ensuring customers achieve their desired outcomes while leveraging Mastercard's innovative products. The successful candidate will collaborate with cross-functional teams to drive market awareness and gather customer feedback for product improvements. If you are passionate about customer success and have a strong background in cybersecurity or risk management, this is an exciting opportunity to make a significant impact in the digital payments landscape.

Qualifications

• Proven ability to translate technical capabilities into clear solutions.
• Experience with technology, financial services, or digital platforms.

Responsibilities

• Support development and delivery of cybersecurity and payment fraud intelligence.
• Engage with stakeholders to assess proposed solutions and understand cyber threats.

Skills

Cybersecurity Knowledge

Customer Engagement

Data Analytics

Risk Management

Market Analysis

Education

Bachelor's Degree

Master's Degree

Tools

Data Analytics Tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Customer Success, Cybersecurity Payments - Overview

Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

To drive more consistency and alignment across Customer Success (CS) in Services, we are establishing new Regional Customer Success teams. These teams will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for identifying and solving customer issues that prevent them from realizing value from products in fraud and card operations.

This team will collaborate with cross-functional partners to address customer needs, develop tailored strategies that enhance satisfaction and retention, and build customer advocacy. Key outcomes include qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the growth and safety of the Mastercard ecosystem.

Responsibilities

Customer success plays a pivotal role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard’s products and services. As a Regional Customer Success Manager for threat intelligence products, your responsibilities include:

• Supporting the development and delivery of cybersecurity and payment fraud intelligence within the region.
• Managing threat intelligence solution utilization, regional revenue, risk management, and coordinating product launches.
• Localizing content (narratives, value propositions), driving market awareness internally and externally, and positioning add-on services and consulting for regional sales.
• Gathering customer feedback to inform global product updates.
• Developing relationships and engagement with customers to ensure product utilization and value.

Primary Responsibilities:

Customer Engagement

• Engage with stakeholders to assess proposed solutions and understand cyber threats in financial and payment sectors.
• Identify opportunities to optimize customer value and strategic goals through our products.
• Articulate key performance indicators related to cost, performance, and optimization.

Growing the Business

• Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions.
• Identify opportunities for additional Mastercard products to create greater value and impact.
• Evaluate business models, partnerships, and agreements to ensure financial viability supported by data.

Technical & Program Readiness

• Develop training materials, thought leadership, and customer-facing playbooks.
• Translate complex technical capabilities into effective, customer-centric solutions.
• Gather and report customer feedback on product gaps and pain points to inform improvements.

About You

You should be skilled at leveraging insights from market analysis, customer engagement, and opportunities to inform strategic decisions, drive innovation, and maintain a competitive edge. Knowledge of payments technology or cybersecurity (threat intelligence or risk management) and experience with data analytics tools are a plus. You should have a proven ability to translate technical capabilities into clear solutions, analyze customer metrics, and identify new opportunities. Creativity, teamwork, and experience with technology, financial services, or digital platforms are essential.

Additional Details

Location: Toronto

Salary Range: 100,000-165,000 CAD

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve inherent risks. Everyone working for or on behalf of Mastercard must:

• Abide by security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete mandatory security training.