Customer Success Manager (Cybersecurity)

CRM Force; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a rapidly growing cybersecurity startup as a Customer Success Manager, where you'll play a crucial role in managing the post-sales customer lifecycle. This position offers an exciting opportunity to build lasting relationships with customers while working in a dynamic and innovative environment. You'll be responsible for onboarding, renewals, and retention, utilizing your expertise in cybersecurity and customer success to drive satisfaction and loyalty. With a focus on ethical practices and integrity, this company values a collaborative and hands-on approach, making it a perfect fit for passionate individuals eager to make a significant impact.

Benefits

100% Benefits Coverage

Great PTO

401K Matching

Equity Potential

Qualifications

• Strong background in Customer Success within an early-stage organization.
• Experience in Cybersecurity and Cyber Threat Intelligence.
• Exceptional communication skills across various platforms.

Responsibilities

• Develop and implement onboarding and communication processes.
• Manage customer contract renewals and related communications.
• Gather and report on customer feedback and satisfaction.

Skills

Customer Success

Cybersecurity

Cyber Threat Intelligence

Fraud Detection

Communication Skills

CRM Platforms

Data Analytics

Team Collaboration

Tools

Salesforce

Monday.com

Job description

Customer Success Manager (Cybersecurity)

About the job Customer Success Manager (Cybersecurity)

CUSTOMER SUCCESS MANAGER - CYBERSECURITY

• Location: Remote (must currently reside in the United States)
• Visa: GC and USC only. No sponsorship available.
• Type of job: Full-time salary. No C2C.
• Compensation: Base salary + Performance Bonuses based on renewals, retention + company pays 100% of all benefits, great PTO, 401K Matching, equity potential.

ABOUT THE ROLE: The Customer Success Manager will join a highly profitable, debt-free, and fast-growing cybersecurity organization that offers unique solutions in Cyber Threat Intelligence, Cybersecurity, and Anti-Fraud solutions. This role starts as an Individual Contributor, owning the post-sales customer lifecycle, including onboarding, managing, growing, and building lasting customer relationships. Responsibilities include customer renewals, retention, integrations, and feedback. You will be the first formal Customer Success hire, establishing workflows and processes, with opportunities to grow into hiring and leading the team. The role requires knowledge of Cybersecurity, Data, Analytics, sales, renewal processes, customer retention, and strong communication skills (written, email, messaging, phone, presentation, outreach).

ABOUT YOU (The required skills):

• Strong background in Customer Success within an early-stage organization or experience starting one from scratch
• Experience in Cybersecurity, Cyber Threat Intelligence, or Fraud Detection
• Comfortable as an Individual Contributor willing to roll up sleeves
• Experience working with small, agile teams (start-ups are a plus)
• Familiar with CRM and workflow platforms (e.g., Salesforce, Monday.com)
• Dependable, self-motivated, proactive, and able to keep leadership and stakeholders informed
• Exceptional Customer Communication skills (email, written, presentation, phone)
• Passion for Cybersecurity, threat intelligence, and fraud prevention
• Great sense of humor
• A Doer who is comfortable hands-on and collaborative
• Enthusiastic about the Customer Success function

Preferred/Bonus experience:

• Experience formalizing and growing Customer Success teams in startups
• Cybersecurity startup experience
• Experience selling cyber threat intelligence, cyber data, API/Data solutions

WHAT YOU'LL BE DOING:

• Develop and implement onboarding and communication processes
• Provide integration and technical support
• Manage customer contract renewals and related communications
• Create tools and resources for onboarding Enterprise Procurement Teams
• Coordinate with Finance for invoicing and payments
• Utilize CRM (Salesforce) and account management tools (Monday.com) for tracking and analysis
• Collaborate with legal on contracts and compliance
• Gather and report on customer feedback and satisfaction
• Contribute to customer support portals and self-service resources

*Initially an individual contributor role, with potential to evolve into a team leadership position.*

ABOUT THE COMPANY: A successful 8+ year-old cybersecurity startup specializing in Cyber Threat Intelligence and Fraud Prevention. Fully profitable, debt-free, small, and agile, focusing on ethical practices and integrity. Growing and formalizing functions to scale further.