Client Success Manager (CSM)

DXC Technology; New York (NY); Remote; USD 114,000 - 212,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to drive revenue growth and maintain client relationships. This role involves strategic planning, account management, and collaboration with various teams to ensure client satisfaction and successful project delivery. The ideal candidate will have extensive experience in customer success and a strong understanding of market trends. Join a dynamic environment that values innovation and teamwork, where your contributions will directly impact client success and organizational growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Retirement Plans

Paid Holidays

Time Off

Qualifications

• 5-7 years in Customer Success or Account Management roles.
• Proficiency in strategic planning and client relationship management.

Responsibilities

• Deliver revenue growth and manage client accounts effectively.
• Maintain relationships with key client stakeholders and ensure satisfaction.

Skills

Customer Success Management

Account Management

Strategic Planning

Client Relationship Management

Team Leadership

Communication Skills

Education

Bachelor's Degree

Job description

Join to apply for the Client Success Manager (CSM) role at DXC Technology.

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

Overview

Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization within their accounts, coordinating all CES activities and personnel. CSMs are central to developing and delivering CES strategic objectives and financial goals.

Responsibilities

• Account planning with Market partners leveraging Industry SMEs
• Generation and management of the sub-$5M pipeline
• Contract renewal readiness and securing renewals
• Creating a revenue growth mindset within the CES team in the account
• Horizon scanning and cross-selling CES offerings
• Proactive opportunity creation with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
• Acting as the Voice of the Client within CES
• Understanding client goals, internal programs, and technology activities
• Expanding and maintaining relationships with key client stakeholders
• Maintaining industry expertise and understanding market trends and competitors
• Approving sub-$5M deals
• Forecasting revenue and margin accurately with Market partners
• Ensuring contractual delivery obligations are met
• Leading a virtual team of CES personnel on their account
• Ensuring client satisfaction with delivered work
• Interfacing with delivery teams to ensure margin delivery, including optimizing onshore/offshore mix, labor pyramid, and automation
• Delivering fixed-price projects on time, within scope, and within budget
• Driving speed of resourcing

Requirements

• Bachelor's degree or equivalent experience
• 5-7 years in Customer Success, Account Management, or a technical customer-facing role
• Proficiency in strategic planning, client relationship management, and team leadership
• Experience interacting with C-level executives, Senior Directors, and Directors
• Experience in Client Stakeholder Management, Delivery, and Program Management
• Experience in Banking and Capital Markets or Life and P&C Insurance Industry
• Continuous learner with industry and technology knowledge
• Ability to operate independently while aligning with company objectives
• Exceptional communication and interpersonal skills, capable of translating customer insights into impactful actions

Legal and Compensation Information

You must be legally authorized to work in the US without sponsorship. Compensation ranges from $114,200 to $212,000, influenced by experience and other factors. Full-time employees are eligible for benefits including health, dental, vision, wellness, life and disability insurance, retirement plans, paid holidays, and time off.

Additional Information

DXC is an Equal Opportunity/Affirmative Action employer. We participate in E-Verify and provide accommodations for individuals with disabilities. Beware of recruitment fraud schemes claiming to offer jobs or requesting payments; DXC does not operate this way.