Customer Success Manager

Thomson Reuters; New York (NY); Remote; USD 150,000 - 194,000; Full time

Job summary

An established industry player seeks a Customer Success Manager to drive impactful outcomes for clients in the legal and financial sectors. This role offers a unique opportunity to work remotely while contributing to a culture of diversity and inclusion. You will partner with customers to enhance their experience, develop strategic plans, and ensure they receive maximum value from their investments. With a focus on personal and professional growth, this position is perfect for someone passionate about making a difference and fostering transparency in customer relations. Join a team dedicated to positive social impact and professional excellence.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Learning and development programs

Remote work options

Qualifications

• 8+ years of experience, with a minimum of 3 years in customer success.
• Experience with ONESOURCE or similar solutions for tax and trade.

Responsibilities

• Partner with customers to define business outcomes and deliver educational activities.
• Track customer health and escalate concerns to mobilize internal resources.

Skills

Customer Success Management

Business Acumen

Communication Skills

Education

4-year college degree

Master’s degree or equivalent

Tools

ONESOURCE

Salesforce

Gainsight

Pagero

Job description

Employer Industry: Legal and Financial Information Services

Why consider this job opportunity:
- Salary up to $193,700
- Comprehensive benefits package including flexible vacation and mental health days
- Opportunities for personal and professional growth through learning and development programs
- Work remotely with the option to work from another location for up to 8 weeks a year
- Inclusive culture recognized for diversity and commitment to social impact
- Chance to make a positive impact by helping customers pursue justice and transparency

What to Expect (Job Responsibilities):
- Partner with customers to define business outcomes and deliver educational activities throughout the customer lifecycle
- Track customer health and escalate concerns to mobilize internal resources for resolution
- Develop and implement Customer Success Plans and commercial growth strategies
- Monitor usage data and growth opportunities to provide actionable insights
- Liaise between customers and internal teams to ensure maximum value from customer investments

What is Required (Qualifications):
- 8+ years of professional experience, with a minimum of 3 years in customer success
- 4-year college degree required; master’s degree or equivalent preferred
- Experience with ONESOURCE or similar solutions for tax and trade
- Strong business acumen and communication skills
- Ability to work remotely and travel as necessary

How to Stand Out (Preferred Qualifications):
- Experience with Gainsight, Salesforce, or Pagero
- Functional/technical skills in SaaS implementations and ERP applications
- Familiarity with cloud software solutions and delivery models

#LegalServices #CustomerSuccess #CareerGrowth #RemoteWork #DiversityAndInclusion

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About the company