Manager - Customer Service

Carpenter Technology Corporation; Vienna Township (OH); On-site; USD 60,000 - 98,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Carpenter Technology Corporation, Latrobe Specialty Metals Distribution in Vienna, Ohio, seeks a Manager, Customer Service. You will supervise business support teams, set priorities, and coordinate with other supervisors to ensure timely delivery of services while maintaining safety and quality standards.

The role emphasizes leadership, customer focus, and continuous improvement in a dynamic manufacturing environment with a commitment to operational excellence.

Qualifications

• Four-year college degree required.
• Three or more years of experience in customer service or related roles.
• Strong written and verbal communication skills and organizational ability.
• Demonstrated leadership and ability to drive customer-focused results.

Responsibilities

• Coordinates and supervises daily activities of business support and related teams.
• Sets priorities and coordinates work with other supervisors to meet deadlines.
• Ensures safe workplace and adherence to policies and budgets.
• Maintains focus on customer satisfaction and service quality across shifts.
• Identifies operational improvements and drives efficiency initiatives.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Travel willingness

Attention to detail

Stakeholder management

Education

Bachelor's degree

Job description

Latrobe Specialty Metals Distribution (LSD) – located in Vienna, Ohio is part of the Carpenter Technology Corporation organization, serves North America’s tooling customers with the broadest range of products, the most extensive value-added services, and unmatched metallurgical expertise in the industry. With locations in the US and Canada, LSD inventories more than 60 specialty alloys for some of the most demanding applications. Extensive value-added capabilities include production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring.

Manager, Customer Service

PRIMARY RESPONSIBILITIES FOR THE MANAGER, CUSTOMER SERVICE

• Coordinates and supervises the daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Make decisions guided by policies, procedures and business plan; receive guidance and oversight from manager.
• Ensures a safe workplace.
• Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.
• Accountable for the performance of a shift, team or unit.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
• Identifies and resolves operational problems using defined processes, expertise, and judgement.
• Works within budgetary/financial objectives set by manager.
• Perform all other duties and special projects as assigned.

REQUIRED FOR THE MANAGER, CUSTOMER SERVICE

• Four-year college degree required
• Three or more years of experience
• Knowledge of business-to-business customer service principles, standards, methods and practices, of effective problem-solving methods, and of positive employee relations practices.
• Excellent written and verbal communication skills, well organized and the ability to prioritize tasks and make appropriate decisions.
• Demonstrated leadership ability; sets high expectations for performance.
• Motivation to do what is best for our customers and our business.
• Proven commitment to operational and customer service excellence.
• Ability to motivate others, trustworthy, and able to influence others.
• Direct, candid and mature interpersonal skills, including effective active listening skills.
• Willingness to offer a dissenting opinion before final decisions are reached.Ability to successfully coordinate internal and external resources, and to organize, prioritize and follow-up on tasks.
• Good business judgment and decision-making skills.
• Disciplined results orientation.
• Strong quality orientation and attention to detail.
• Effective business writing skills.
• Enhanced computer and information technology literacy.
• Flexibility in terms of working hours.
• Ability to travel on occasion.
• Willing to work in a fast-paced, ever-changing work environment.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.