B2B Customer Service Manager - Metals & Alloys

Carpenter Technology; Vienna (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability coverage

401k with company contributions

Job summary

Latrobe Specialty Metals Distribution (LSD) – Vienna, Ohio, part of the Carpenter Technology Corporation, seeks a Manager, Customer Service to lead and coordinate business support, technical or production teams. Role emphasizes process improvement, safety, and customer-focused service in a fast-paced environment.

Requirements include a four-year college degree, 3+ years of B2B customer service experience, and strong leadership, communication and problem-solving skills.

Qualifications

• Four-year college degree required.
• Three or more years of experience in B2B customer service.
• Strong written and verbal communication; leadership ability.

Responsibilities

• Coordinates and supervises daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work with other supervisors.
• Ensures a safe workplace and focuses on quality and efficiency.
• Manages resources within budgetary/financial objectives.

Skills

Leadership

Customer service

Communication

Problem solving

Team supervision

Budgeting

Education

Four-year college degree

Job description

Latrobe Specialty Metals Distribution (LSD) – Vienna, Ohio, part of the Carpenter Technology Corporation, seeks a Manager, Customer Service to lead and coordinate business support, technical or production teams. Role emphasizes process improvement, safety, and customer-focused service in a fast-paced environment.

Requirements include a four-year college degree, 3+ years of B2B customer service experience, and strong leadership, communication and problem-solving skills.