Customer Service Manager — Lead a Fast-Paced Metals Team

Carpenter Technology Corporation; Vienna Township (OH); On-site; USD 60,000 - 98,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Carpenter Technology Corporation, Latrobe Specialty Metals Distribution in Vienna, Ohio, seeks a Manager, Customer Service. You will supervise business support teams, set priorities, and coordinate with other supervisors to ensure timely delivery of services while maintaining safety and quality standards.

The role emphasizes leadership, customer focus, and continuous improvement in a dynamic manufacturing environment with a commitment to operational excellence.

Qualifications

• Four-year college degree required.
• Three or more years of experience in customer service or related roles.
• Strong written and verbal communication skills and organizational ability.
• Demonstrated leadership and ability to drive customer-focused results.

Responsibilities

• Coordinates and supervises daily activities of business support and related teams.
• Sets priorities and coordinates work with other supervisors to meet deadlines.
• Ensures safe workplace and adherence to policies and budgets.
• Maintains focus on customer satisfaction and service quality across shifts.
• Identifies operational improvements and drives efficiency initiatives.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Travel willingness

Attention to detail

Stakeholder management

Education

Bachelor's degree

Job description

Carpenter Technology Corporation, Latrobe Specialty Metals Distribution in Vienna, Ohio, seeks a Manager, Customer Service. You will supervise business support teams, set priorities, and coordinate with other supervisors to ensure timely delivery of services while maintaining safety and quality standards.

The role emphasizes leadership, customer focus, and continuous improvement in a dynamic manufacturing environment with a commitment to operational excellence.