Customer Service Manager - Lead Growth & Operations (Flexible Hours)

Carpenter Technology Corporation; Vienna (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Life insurance

Medical coverage

Dental coverage

Vision coverage

Flexible spending accounts

Disability coverage

401k with company contributions

Job summary

Carpenter Technology Corporation’s Latrobe Specialty Metals Distribution in Vienna, OH seeks a Manager, Customer Service to supervise the business support and production teams. You will set priorities, ensure timely task completion, and maintain a safe workplace while driving customer service excellence.

Qualifications include a four-year degree and at least three years of experience, with strong B2B service knowledge, leadership, and communication skills.

Qualifications

• Four-year college degree required.
• Three or more years of experience.
• Knowledge of B2B customer service principles and problem-solving methods.
• Excellent written and verbal communication skills.
• Demonstrated leadership ability; high performance expectations.
• Willingness to travel and adapt in a fast-paced environment.

Responsibilities

• Coordinates and supervises daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work with other supervisors.
• Makes decisions guided by policies with manager oversight.
• Ensures a safe workplace.
• Promotes environment-friendly practices in company operations.
• Manages shift/team performance within budgetary objectives.
• Applies management expertise to improve efficiency and objectives.
• Plans to meet short-term objectives and daily deadlines.
• Identifies and resolves operational problems using defined processes.
• Performs other duties and special projects as assigned.

Skills

Leadership

Communication

Problem solving

Organization

Travel flexibility

Education

Four-year college degree

Job description

Carpenter Technology Corporation’s Latrobe Specialty Metals Distribution in Vienna, OH seeks a Manager, Customer Service to supervise the business support and production teams. You will set priorities, ensure timely task completion, and maintain a safe workplace while driving customer service excellence.

Qualifications include a four-year degree and at least three years of experience, with strong B2B service knowledge, leadership, and communication skills.