Customer Service Manager: Lead Operations & Client Success

Latrobe Specialty Metals Distribution, Inc.; Vienna (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental coverage

Vision coverage

Flexible spending accounts

Disability coverage

401k with company contributions

Job summary

Latrobe Specialty Metals Distribution (LSD) in Vienna, OH, part of Carpenter Technology, seeks a Manager, Customer Service to lead business support teams, set priorities, and ensure service excellence.

You will supervise daily activities, manage budgets, and drive process improvements while maintaining a safe workplace and strong customer relations. Travel may be required and a four-year degree with 3+ years of experience is expected.

Qualifications

• Four-year college degree required.
• Three or more years of experience.
• Knowledge of business-to-business customer service principles, standards, methods and practices, of effective problem-solving methods, and of positive employee relations practices.
• Excellent written and verbal communication skills, well organized and the ability to prioritize tasks and make appropriate decisions.
• Demonstrated leadership ability; sets high expectations for performance.
• Motivation to do what is best for our customers and our business.
• Ability to travel on occasion.

Responsibilities

• Coordinates and supervises the daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Make decisions guided by policies, procedures and business plan; receive guidance and oversight from manager.
• Ensures a safe workplace.
• Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.
• Accountable for the performance of a shift, team or unit.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
• Identifies and resolves operational problems using defined processes, expertise, and judgement.
• Works within budgetary/financial objectives set by manager.
• Perform all other duties and special projects as assigned.

Skills

Leadership

Communication

Customer service

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Latrobe Specialty Metals Distribution (LSD) in Vienna, OH, part of Carpenter Technology, seeks a Manager, Customer Service to lead business support teams, set priorities, and ensure service excellence.

You will supervise daily activities, manage budgets, and drive process improvements while maintaining a safe workplace and strong customer relations. Travel may be required and a four-year degree with 3+ years of experience is expected.