Manager, Customer Insights - Lowe's Media Network

Lowe's Companies, Inc.; United States; Remote; USD 101,000 - 169,000; Full time

Job summary

Innovate Remotely is seeking a Manager, Client Insights for the Lowe’s Media Network (LMN). This fully remote role leads a global team of analysts delivering strategic insights, measurements, and data-driven stories for LMN clients, aligning with Sales, Account Management and Media Planning to optimize resources and opportunities.

You will translate client objectives into actionable insights and recommendations, shaping measurement strategy and serving as a trusted advisor to grow Lowe’s

Qualifications

• Bachelor’s degree or equivalent with strong quantitative focus.
• 5+ years of experience in insights and analytics.
• 3+ years in retail or general media analytics.
• 3+ years in analytics-driven decision making and project management.
• 3+ years storytelling with data for presenting insights.

Responsibilities

• Lead, develop, and coach a globally distributed analyst team focused on client media measurement and strategic reporting.
• Partner with Sales, Account Management, and Media Planning to prioritize work and meet client objectives.
• Translate client goals into learning agendas and measurement plans balancing depth and impact.
• Serve as senior escalation point for complex analyses, recommendations, and narratives.
• Ensure insights are actionable and grounded in sound analytics.
• Drive storytelling and executive communication across the team.

Skills

Leadership

Strategic insights

Cross-functional collaboration

Data storytelling

Education

Bachelor’s degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative or equivalent

Tools

Tableau

Power BI

SQL

Excel

Job description

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

Your Impact

As the Manager, Client Insights on the Lowe’s Media Network (LMN), you will lead a team of analysts responsible for delivering strategic insights and measurement solutions for LMN clients. You will serve as the connective link between Sales, Account Management, Media Planning teams to ensure resources are aligned to the highest-priority business opportunities and client needs.

You will translate client business objectives into strategic learning agendas, guide the development of actionable insights and recommendations, and ensure the delivery of compelling data-driven stories that drive business growth. As a client-facing category leader, you will help shape measurement strategy, elevate the voice of our advertiser clients, and position LMN as a trusted strategic partner.

What You Will Do

• Lead, develop, and coach a team of global analysts responsible for client media measurement, insights, and strategic reporting.
• Partner closely with Sales, Account Management, and Media Planning teams to prioritize work, allocate resources, and ensure delivery against client expectations and business objectives.
• Translate client business goals, marketing objectives, and key questions into strategic learning agendas and measurement plans that balance frequency, depth, and business impact.
• Serve as the senior escalation and consultation point for complex client analyses, recommendations, and strategic narratives.
• Ensure insights and recommendations are actionable, aligned to client objectives, and grounded in sound analytical methodologies.
• Drive consistency and excellence in storytelling, data visualization, and executive-level communication across the team.
• Act as a category expert and trusted advisor, bringing forward relevant business, customer, and category insights to help clients grow their business at Lowe’s.
• Synthesize information from multiple data sources and measurement solutions into clear, strategic recommendations for future investment and optimization.
• Partner cross-functionally to influence reporting capabilities, measurement offerings, and future roadmap priorities based on client needs and market trends.
• Represent the Client Insights function in leadership discussions, helping shape the strategic direction of LMN’s measurement and insights offerings.

Minimum Qualifications

• Bachelor’s degree Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience in insights and analytics
• 3 Years Experience in retail media or general media analytic
• 3 Years Experience in analytical, decision-making, and project management
• 3 Years Experience story-telling with data and to present data stories in a compelling and easy-to-understand way
• 3 Years Experience A/B testing
• 3 Years Experience with Microsoft Office tools (e.g. Word, Powerpoint, Excel)
• 3 Years Experience in working with such tools as Tableau, Power BI, Sequel, or similar tools

Preferred Skills/Education

• Master’s degree In a related field (e.g. Master’s in Market Research, Behavioral Psychology, MBA)
• Leading teams and proven business impact
• Experience managing global teams
• Experience working in a retail environment
• Working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

Pay Range: $101,100.00 - $168,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s hourlyremoteassociates cannot reside in Alaska, California or Hawaii. Lowe’s salariedremoteassociates cannot reside in Alaska or Hawaii.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance,and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.