Senior Manager, Digital Fulfillment (Dropship)

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401k match

Discounted stock plan

Tuition assistance

Employee discount

Job summary

Lowe's Companies, Inc. in Mooresville, NC, is seeking a senior leader to own the end-to-end customer engagement strategy for Dropship within the Digital Commerce group.

You will guide cross-functional teams through strategy, planning, development, and execution while mentoring junior associates and shaping the customer experience. You will influence VPs, drive go-to-market initiatives, and build processes that improve sales, conversion, and lifetime value across Lowe's 1,700+ stores and online

Qualifications

• Bachelor’s degree in Business Admin, Marketing, Operations, CS, or related field.
• 8 years of relevant experience.
• 4 years of leadership with direct or indirect reports and 1–2 cross-functional teams.

Responsibilities

• Owns end-to-end customer engagement strategy for Dropship with cross-functional partners.
• Leads a global team of 6-7 direct reports; sets goals and provides feedback.
• Influences executive leadership with insights and strategic direction.
• Builds go-to-market strategies and drives revenue growth.
• Identifies opportunities to optimize digital commerce and improve customer outcomes.

Skills

Leadership

Digital commerce

Strategic planning

Cross-functional

Education

Bachelor's degree

Master’s degree (preferred)

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to have single-threaded ownership of customer engagement for Dropship, including complex, strategic initiatives that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the strategy, planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales/conversion and customer lifetime value.

Work with a Winning Team

At Lowe's, you have the power to shape the future of home improvement. As a strategic member on our team, you'll drive initiatives that resonate across our 1,700+ stores, directly impacting millions of customer experiences. Your strategic vision will be the compass guiding us through the complex retail landscape, inspiring innovation, and energizing teams across our Store Support Center.

We'll put cutting-edge tools at your fingertips - from advanced analytics to the latest in retail tech. With these resources, you'll make decisions that don't just move the needle, they redefine the game. Your leadership will be the catalyst that propels Lowe's forward, strengthening our position as a Fortune 50 powerhouse and leaving a lasting impact on communities nationwide. Here, your expertise doesn't just contribute to our success - it defines it.

What You Will Do

• In conjunction with key cross-functional partners aligned to a workstream within the digital commerce business, responsible for designing medium- and long-term strategy to grow customer engagement and sales on Lowes.com

• Serves as a subject matter expert to support cross-functional business team needs.

• Influences leader decision making by communicating effectively to more senior leaders at Vice President level, providing insights, recommendations, and strategic direction

• Implements processes to build a go-to-market strategy based on a broad strategic direction

• Leads the strategic vision, and execution of digital business initiatives that drives revenue and increases market share.

• Develop new ways of working to implement and analyze digital commerce opportunities for area of business to improve functionality and exceed customer expectations.

• Leads a team of high functioning talent, who are responsible for analyzing multiple sources of data (e.g., sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.

• Able to cultivate influential relationships with diverse project stakeholders on digital commerce business initiatives

• Develops and communicates changes or improvements to area of business, as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. Teach business leaders, peers, and working teams about components and importance of digital commerce.

• Provides leadership to a global team of 6-7 direct reports by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, and managing performance. Identifies formal and informal training opportunities to develop technical skills for the individual and team.

• Builds, updates, and refreshes processes and scorecards as the needs of the business evolve and change

• Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.

Minimum Qualifications

• Bachelor’s degree Business Administration, Marketing, Operations, Computer Science or related field . or equivalent years of experience in lieu of education requirement, if applicable

• 8 Years of relevant experience

• 4 Years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources

Preferred Skills/Education

• Master’s degree Business Administration, Marketing, Operations, Computer Science or related field .

• 4 Years of managing a business segment

• online-commerce/retail merchandising or business operations

Benefits

• 401k with up to 4.25% match

• Discounted Employee Stock Purchase Plan (15% discount of strike price)

• Tuition-Free Education

• 10-week Maternity/Parental Leave

• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

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About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540branches and 120distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.