Manager, Customer Insights & Experience Analytics

Allegiant; Saint Paul (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Visa sponsorship available

Job summary

Allegiant is seeking a Manager of Customer Intelligence & Experience to champion the customer across the organization in Saint Paul, MN. Lead data analysis, segmentation, and VOC initiatives, collaborating with Loyalty, Ancillary, CoBrand, and other teams to drive customer-focused decision making.

You will mentor a team of analysts, develop data-driven strategies, and present insights to leadership. The role emphasizes customer lifecycle management and scalable analytics to improve satisfaction

Qualifications

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US.
• Bachelor’s Degree in related field.
• Minimum four (4) years of experience in related field.

Responsibilities

• Serve as the lead in understanding and analyzing customer data to identify key trends, behaviors, and opportunities; with a focus on developing data-driven strategies.
• Develop and maintain a comprehensive customer insights strategy that supports the growth of our Loyalty, Ancillary, and Customer Engagement initiatives.
• Lead, mentor, and manage a team of analysts, fostering a collaborative and growth-oriented environment.
• Partner closely with cross-functional teams to provide data-driven insights and recommendations that inform product development, marketing, and customer engagement efforts.
• Manage the Voice of the Customer program, ensuring the collection, analysis, and communication of customer feedback from multiple touchpoints across the business.
• Take ownership of the customer data lifecycle, ensuring accurate and comprehensive data capture, storage, and use across all relevant business functions.
• Create, maintain, and analyze robust customer segmentation strategies, in collaboration with Data Science, to develop a clear and actionable view of our customer base and ensure tailored product offerings.
• Collaborate with other departments to ensure customer insights are integrated into business strategies and operations.
• Create and present regular reports and dashboards to leadership, offering insights and actionable strategies to enhance customer experience and satisfaction.
• Support the development of tools and methodologies to continuously improve how we capture and analyze customer data, including the development of predictive models and advanced analytical techniques.
• Mentor and collaborate with data science and analytics teams to enhance the organization’s understanding of customer behavior and experiences.
• Drive the implementation of automated solutions to streamline data processing, reporting, and insight generation, improving efficiency and scalability.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Skills

Data analysis

Voice of the Customer

Customer data management

Customer segmentation

Actionable insights

Communication & presentation

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Job description

Allegiant is seeking a Manager of Customer Intelligence & Experience to champion the customer across the organization in Saint Paul, MN. Lead data analysis, segmentation, and VOC initiatives, collaborating with Loyalty, Ancillary, CoBrand, and other teams to drive customer-focused decision making.

You will mentor a team of analysts, develop data-driven strategies, and present insights to leadership. The role emphasizes customer lifecycle management and scalable analytics to improve satisfaction