Remote Associate CX & Insights Manager

Dexcom Inc.; Northern (KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits

Global growth opportunities

Career development programs

Job summary

Dexcom Inc. is seeking an Associate Customer Experience Manager to lead North America CX and VoC programs, focusing on the Stelo program and related customer feedback across markets.

You will design surveys, build dashboards, and coordinate system integrations with IT and regional teams to deliver actionable insights for launches and ongoing operations. The role requires a strong background in customer experience, VoC analytics, and survey platforms, with excellent collaboration across

Qualifications

• Bachelor’s degree and 5–8 years related experience.
• Experience designing, programming, deploying, and maintaining customer surveys.
• Experience using Qualtrics, Forsta or similar experience management platforms.
• Strong analytical and communication skills.
• Ability to manage multiple priorities and stakeholders.

Responsibilities

• Support end-to-end operations for North America CX and VoC programs, including survey design, programming, quality assurance, launch, monitoring, maintenance, analysis, reporting, and stakeholder follow-through on new product launches.
• Own day-to-day North America Stelo CX program operations, including surveys, dashboards, system integrations, closed-loop ticketing, and issue resolution to keep listening programs reliable and scalable.
• Customize and maintain surveys, workflows, reports, dashboards, distributions, access, and governance for customer-facing teams across multiple markets and languages.
• Partner with IT and business teams to support integrations between survey platforms and enterprise systems such as Salesforce, Veeva, digital platforms, and ticketing workflows; troubleshoot operational issues and coordinate testing.
• Manage recurring data pulls, routine analyses, and repeatable reporting that address stakeholder needs and improve the speed and consistency of insight delivery.
• Analyze structured and unstructured customer feedback to identify trends, pain points, loyalty drivers, emerging risks, and opportunities across products, markets, and customer touchpoints.
• Support the use of AI-enabled tools and automated workflows to improve the speed, consistency, and scalability of feedback coding, complaint identification, synthesis, and reporting while maintaining appropriate quality checks.
• Develop clear reports, dashboards, presentations, and readouts that translate customer data into concise stories, implications, and recommended actions for regional and global stakeholders.
• Collaborate across Technical Support, Customer Service, Product, Marketing, Quality, Data Science, IT, and regional market teams to turn insights into prioritized customer experience improvements.
• Manage project timelines, documentation, translations, regulatory and privacy inputs, testing, and stakeholder communications across multiple concurrent initiatives.

Skills

Customer experience

Voice of the Customer

Consumer insights

Market research

Customer analytics

Strong communication

Project management

Education

Bachelor's degree

Tools

Qualtrics

Forsta

Salesforce integrations

Job description

Dexcom Inc. is seeking an Associate Customer Experience Manager to lead North America CX and VoC programs, focusing on the Stelo program and related customer feedback across markets.

You will design surveys, build dashboards, and coordinate system integrations with IT and regional teams to deliver actionable insights for launches and ongoing operations. The role requires a strong background in customer experience, VoC analytics, and survey platforms, with excellent collaboration across