Head of Customer Intelligence & Experience

Allegiant; Las Vegas (NV); On-site; USD 120,000 - 150,000; Full time

Job summary

Allegiant is seeking a Manager of Customer Intelligence & Experience to champion the customer voice across the organization in Las Vegas. You will lead data-driven initiatives, oversee Voice of the Customer, and craft segmentation strategies to guide loyalty and ancillary offerings.

You will partner with cross-functional teams to translate insights into actionable strategies, develop dashboards for leadership, and mentor a team of analysts to advance customer experience initiatives.

Qualifications

• Bachelor's degree in a related field required.
• Minimum four (4) years of experience in a related field.
• Strong background in data analysis with customer/behavioral data.

Responsibilities

• Lead analysis of customer data to identify trends and opportunities for data-driven strategies.
• Develop and maintain a comprehensive customer insights strategy across Loyalty, Ancillary, and Engagement initiatives.
• Mentor and manage a team of analysts, supporting professional development and collaboration.
• Provide data-driven insights to inform product, marketing, and customer engagement efforts.
• Manage Voice of the Customer program across multiple touchpoints.
• Oversee the customer data lifecycle from capture to usage in decision-making processes.
• Create and analyze robust segmentation to tailor product offerings.
• Collaborate with departments to integrate customer insights into business goals.
• Produce regular reports and dashboards for leadership with actionable recommendations.
• Support development of predictive models and advanced analytics techniques.

Skills

Data analysis

Voice of the Customer

Data management

Customer segmentation

Insight translation

Communication

Cross-functional

Strategic thinking

Education

Bachelor's Degree in related field

Job description

Allegiant is seeking a Manager of Customer Intelligence & Experience to champion the customer voice across the organization in Las Vegas. You will lead data-driven initiatives, oversee Voice of the Customer, and craft segmentation strategies to guide loyalty and ancillary offerings.

You will partner with cross-functional teams to translate insights into actionable strategies, develop dashboards for leadership, and mentor a team of analysts to advance customer experience initiatives.