Loyalty Programs Lead — Allways Rewards Innovator

Allegiant Air; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

Medical Travel Reimbursement

401K with an employer match

Employee Stock Purchase Plan

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant Air is seeking a Manager of Loyalty to lead the Allways Rewards program, driving strategy, performance, and member value. You will partner with Product, Marketing, Digital, Technology, Finance, and Customer Experience to deliver enhancements that boost engagement and revenue.

The role requires strong analytics, vendor management, and stakeholder influence, along with a track record of managing loyalty or CRM initiatives in a fast-paced environment. Visa sponsorship unavailable.

Qualifications

• Minimum five (5) years in loyalty, customer engagement, product management, CRM, marketing, or related fields.
• Experience managing cross-functional projects from concept through execution.
• Strong analytical and problem-solving skills with the ability to translate customer insights into business recommendations.
• Excellent written and verbal communication skills and ability to influence stakeholders.

Responsibilities

• Manage the day-to-day operation and performance of the Allways Rewards loyalty program.
• Execute strategic initiatives that improve member acquisition, engagement, retention, and profitability.
• Partner with Product, Digital, Technology, Marketing, Customer Experience, and Finance to deliver loyalty enhancements.
• Develop business requirements and support the implementation of new loyalty capabilities and member benefits.
• Monitor program performance through customer and financial analytics, identifying opportunities for optimization and growth.
• Support the development and launch of new loyalty partnerships that enhance member value and drive incremental revenue.
• Manage relationships with external vendors, consultants, and loyalty partners.
• Prepare business cases, performance updates, and executive-level presentations.
• Ensure operational excellence by identifying process improvements and helping resolve customer and system issues impacting the loyalty experience.
• Stay informed on industry trends and competitive loyalty programs, bringing forward recommendations that strengthen Allegiant's competitive position.
• Foster strong cross-functional relationships and serve as a subject matter expert on loyalty across the organization.

Skills

Cross-functional leadership

Analytical thinking

Vendor management

Communication skills

Stakeholder influence

Education

Bachelor's degree

Tools

CRM systems

Loyalty platforms

Job description

Allegiant Air is seeking a Manager of Loyalty to lead the Allways Rewards program, driving strategy, performance, and member value. You will partner with Product, Marketing, Digital, Technology, Finance, and Customer Experience to deliver enhancements that boost engagement and revenue.

The role requires strong analytics, vendor management, and stakeholder influence, along with a track record of managing loyalty or CRM initiatives in a fast-paced environment. Visa sponsorship unavailable.