Manager, Customer Experience

Nortekhvac; Oxnard (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Nortekhvac in Oxnard, CA is seeking a Manager, Customer Experience to oversee the division's Customer Service Professionals and guide service to internal and external customers on complex issues.

This role serves Rheem North America and can be located in Oxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, MO, or Montgomery, AL. It follows a hybrid work arrangement with in-office Mondays through Thursdays and remote Fridays.

Responsibilities

• Oversee the division's Customer Service Professionals.
• Provide service to internal and external customers on complex issues, determining requirements and expectations and ensuring fulfillment.

Job description

The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

This position will serve Rheem North America, and can be located inOxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, Mo, or Mongomery, AL. This role follows our hybrid work arrangement, with team members working in the officeMonday through Thursday and remotely on Fridays.