Customer Experience Manager - Hybrid Service Lead

Nortekhvac; Oxnard (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Nortekhvac in Oxnard, CA is seeking a Manager, Customer Experience to oversee the division's Customer Service Professionals and guide service to internal and external customers on complex issues.

This role serves Rheem North America and can be located in Oxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, MO, or Montgomery, AL. It follows a hybrid work arrangement with in-office Mondays through Thursdays and remote Fridays.

Responsibilities

• Oversee the division's Customer Service Professionals.
• Provide service to internal and external customers on complex issues, determining requirements and expectations and ensuring fulfillment.

Job description

Nortekhvac in Oxnard, CA is seeking a Manager, Customer Experience to oversee the division's Customer Service Professionals and guide service to internal and external customers on complex issues.

This role serves Rheem North America and can be located in Oxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, MO, or Montgomery, AL. It follows a hybrid work arrangement with in-office Mondays through Thursdays and remote Fridays.