Manager, Customer Experience

Rheem; Oxnard (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Rheem North America seeks a Manager, Customer Experience to oversee the division's Customer Service Professionals and coordinate service for internal and external customers on complex issues, including determining customer requirements and expectations and ensuring fulfillment.

The role supports a hybrid work arrangement with in-office collaboration most days and remote work on Fridays across Oxnard, CA and other U.S.

Qualifications

• Oversee customer service professionals and ensure fulfillment of customer requirements and expectations.

Responsibilities

• Lead the division's Customer Service Professionals.
• Provide service to internal and external customers on complex issues, including determining requirements and expectations and ensuring fulfillment.

Job description

The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

This position will serve Rheem North America, and can be located inOxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, Mo, or Mongomery, AL. This role follows our hybrid work arrangement, with team members working in the officeMonday through Thursday and remotely on Fridays.