Customer Experience Lead — Complex Issue Resolution

Rheem Manufacturing; Fort Smith (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

Rheem Manufacturing Company in the United States is seeking a Supervisor, Customer Experience to lead the division's Customer Experience Professionals and coordinate service for internal and external customers on complex issues.

This on-site role serves Rheem North America, with Fort Smith, AR preferred, and alternative locations including O'Fallon, MO, or Montgomery, AL. The successful candidate will mentor the team and drive improvements to meet customer needs.

Responsibilities

• Lead the division's Customer Experience Professionals and coordinate service for internal and external customers on complex issues.
• Mentor the CX team and drive improvements to meet customer needs and fulfill requirements.

Job description

Rheem Manufacturing is seeking a Supervisor, Customer Experience to lead the division's Customer Experience Professionals and coordinate service for internal and external customers on complex issues, determining customer requirements and expectations and ensuring fulfillment.

This on-site role serves Rheem North America, with Fort Smith, AR (preferred), O'Fallon, MO, or Montgomery, AL as locations. The successful candidate will mentor the team and drive improvements to meet customer needs.