Depot Technician

Buchanan Technologies; Grapevine (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Buchanan Technologies is seeking an IT Depot Technician in Grapevine, TX (On-site). You will manage IT hardware lifecycle, imaging, and deployment, coordinating with IT and operations teams to ensure timely asset delivery and accuracy.

The role requires strong organizational skills, proficiency with Windows, and experience in asset management. You will work in a fast-paced environment with cross-functional collaboration and customer-focused service.

Qualifications

• Experience in IT depot, asset management, or similar IT operations roles.
• Solid understanding of Windows operating systems and basic admin tasks.
• Knowledge of computer hardware components, peripherals, and software.

Responsibilities

• Receive, inspect, catalog, and store incoming IT hardware.
• Coordinate deployment, redeployment, returns, and asset tracking.
• Image desktops/laptops to build standards and validate readiness.
• Package, ship, and coordinate deliveries to distributed locations.
• Collaborate with service desk to fulfill hardware requests.

Skills

IT support

Windows OS

Hardware knowledge

MS Office

Organization

Analytical thinking

Tools

Remedy / ITSM

CMDB / AMDB

Job description

IT Depot Technician

Department: IT Operations / End User Computing

Location: On-site

Role Type: Full-Time

Overview

The IT Depot Technician plays a critical role in the lifecycle management of IT hardware assets across the organization. This position is responsible for the receipt, imaging, preparation, deployment, and return processing of end-user devices, ensuring that hardware is accurately tracked, properly configured, and delivered to end users in a timely and professional manner. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment that requires both independent execution and close collaboration with IT, operations, and service desk teams.

Key Responsibilities

Hardware Lifecycle & Asset Management

• Receive, inspect, catalog, and store incoming IT hardware in designated functional areas
• Coordinate hardware deployment, redeployment, assignment, and returns across the organization
• Maintain accurate inventory levels and ensure the asset catalog is up-to-date at all times
• Physically prepare, clean, and refurbish returned assets for redeployment
• Manage and reconcile delivery receipts, packing slips, and purchase documentation in coordination with the hardware procurement team

Device Imaging & Configuration

• Image desktops and laptops according to documented build standards and deployment procedures
• Validate device readiness prior to shipment or deployment, ensuring proper configuration and functionality
• Troubleshoot basic hardware and software issues encountered during the imaging and preparation process

Logistics & Shipping Coordination

• Prepare and package hardware for shipment, ensuring proper handling and labeling
• Coordinate with remote resources to facilitate receipt and installation of shipped equipment at distributed locations
• Track outbound and inbound shipments and follow up on delivery exceptions or delays

Stakeholder Collaboration & Support

• Serve as a liaison between operations support staff and the service desk to process and fulfill hardware requests
• Communicate proactively with end users and IT teams regarding deployment status and timelines
• Provide a high level of customer service and professionalism in all interactions

Required Qualifications

Experience & Skills

• Experience in an IT support, depot, or asset management environment
• Knowledge of Windows operating systems and basic system administration tasks
• Understanding of computer hardware components, peripherals, and software
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word
• Strong organizational skills including scheduling, documentation management, and workflow coordination
• Strong analytical and research skills with the ability to interpret and act on data

Professional Attributes

• High degree of professionalism with the ability to deliver exceptional customer service
• Self‑motivated, proactive, and solutions‑oriented with a positive attitude
• Comfortable working independently in a complex, fast‑paced, and sometimes unpredictable environment
• Reliable, detail‑oriented, and committed to accuracy in asset tracking and documentation

Preferred Qualifications

• Comprehensive experience with IT asset management (ITAM) and PC lifecycle management
• Hands‑on experience with AMDB/CMDB systems and ITSM platforms and processes
• Knowledge of ITIL best practices; ITIL Foundation certification a plus
• Familiarity with Remedy (BMC Helix) and asset management console functionality
• Experience working in enterprise or large‑scale deployment environments.