Manager, Compliance and Recruitment Tracking

1199 SEIU; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

1199SEIU Training and Employment Funds seeks a Senior CPT Operations Manager to oversee the Career Pathways Training program's Compliance & Recruitment Tracking unit. You will supervise staff, coordinate recruitment, onboarding, and ongoing staff development to ensure accurate participant tracking and high-quality service delivery.

The role requires strong leadership, workflow design, and data reporting, with a focus on compliance and program outcomes across iCIMS and related systems.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, Operations Management, Public Administration, or related field or equivalent experience.
• 5+ years in workforce development, operations management, or related leadership with 2+ years supervising staff.
• Experience managing teams, workflows, and compliance monitoring in fast-paced settings.
• Experience using applicant tracking systems (iCIMS) and CRM systems (Salesforce).

Responsibilities

• Oversee CPT Compliance & Recruitment Tracking unit daily operations.
• Supervise staff responsible for participant tracking, recruitment support, and workflow progression.
• Participate in recruitment, hiring, onboarding, and staff development activities.
• Provide coaching, training, and performance management to ensure service excellence.
• Oversee CPT workflows, licensure tracking, and placement outcomes in iCIMS and related systems.
• Generate and review operational, compliance, and participant-tracking reports for leadership.

Skills

Staff leadership

Workflow management

Compliance tracking

Data analysis

Communication

CRM systems (Salesforce)

Applicant tracking (iCIMS)

Travel flexibility

Bilingual

Education

Bachelor’s degree in HR/Business/Operations

Tools

iCIMS

Salesforce

Job description

Requisition #

7530TEF

of openings

1

Employment Type

Full time

Position Status

Long Term Temporary

Category

Non-Bargaining

Workplace Arrangement

Hybrid

Fund

1199SEIU Training and Employment Funds

Job Classification

Exempt

Responsibilities

• Oversee the daily operations of the Career Pathways Training (CPT) program Compliance & Recruitment Tracking unit, ensuring accurate participant tracking, workflow management, compliance monitoring, and operational reporting activities.
• Directly supervise staff responsible for participant tracking, recruitment support, workflow progression, and compliance-related activities.
• Participate in the recruitment, hiring, onboarding, training, and ongoing development of staff within the CPT Compliance & Recruitment Tracking unit.
• Provide coaching, training, staff development, performance management, and ongoing operational support to ensure workflow consistency and service excellence.
• Support workforce planning, scheduling coordination, workload balancing, and operational coverage needs, including oversight of rotating and extended-hour staffing schedules.
• Oversee CPT participant workflows, service commitment compliance, licensure tracking, employment verification, hardship escalations, and placement outcomes within iCIMS and related systems.
• Monitor operational compliance risks, identify tracking discrepancies, and oversee corrective action efforts related to participant records and workflow management.
• Support recoupment-related processes in alignment with CPT program requirements and internal procedures.
• Lead the development, implementation, and continuous improvement of CPT workflows, tracking procedures, and standard operating procedures (SOPs).
• Collaborate with the Research, Policy & Development (RPD) Data Analysts and internal stakeholders to support workflow enhancements, operational system improvements, reporting functionality, monitor data integrity and applicant tracking software (iCIMS)/other system optimization efforts.
• Generate and oversee operational, compliance, and participant tracking reports while supporting leadership with operational updates and State-related reporting requests.
• Monitor, develop, track, and analyze unit KPIs related to participant engagement, workflow progression, placement outcomes, service commitment compliance, and operational performance in alignment with TEF’s broader CPT and service commitment goals.
• Coordinate with internal teams and employer partners to ensure placement activities align with CPT program and service commitment requirements.
• Support operational planning and coordination for hiring events, recruitment initiatives, participant engagement activities, and CPT-related projects.
• Participate in special projects, workflow improvement initiatives, audits, and departmental operational efforts as assigned.
• Perform additional duties and responsibilities as assigned by leadership.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, Operations Management, Public Administration, or a related field required or equivalent experience.
• Minimum five (5) years of experience in workforce development, operations management, compliance tracking, recruitment operations, program coordination, or related operational leadership roles; and a minimum of 2 years of supervisory or team management experience required.
• Strong experience managing teams, operational workflows, compliance monitoring activities, and performance accountability within a fast-paced environment.
• Experience working within applicant tracking systems, preferably iCIMS, including workflow management, participant tracking, reporting, operational oversight, and data auditing functions.
• Experience utilizing CRM systems such as Salesforce for tracking, coordination, and operational reporting purposes preferred.
• Experience developing workflows, SOPs, operational procedures, and staff training materials preferred.
• Strong analytical, organizational, problem-solving, and operational management skills with the ability to manage multiple priorities and implement process improvements.
• Ability to analyze operational data, identify workflow trends, monitor reporting accuracy, and address operational gaps.
• Excellent communication, leadership, and interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.
• Ability to manage sensitive and confidential participant information with professionalism and discretion.
• Experience supporting grant-funded, workforce development, healthcare workforce, or compliance-driven programs preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Ability to travel throughout the five boroughs, Hudson Valley, and Long Island to support operational and programmatic initiatives.
• Bilingual or multilingual abilities are a plus.
• This role requires flexibility to work a rotating schedule, including a remote 12 PM – 8 PM shift to support job seekers during extended hours. Staff will rotate between the standard 9 AM – 5 PM shift and the 12 PM – 8 PM shift, with a minimum of two remote days per week scheduled for the 12 PM – 8 PM shift based on division needs.