Manager, Compliance and Recruitment Tracking

1199SEIU Funds; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

1199SEIU Funds is seeking a skilled CPT Operations Manager to oversee daily operations, staff performance, and compliance tracking within the Career Pathways Training program. You will manage participant workflows, reporting, and coordination with internal teams.

The role requires strong leadership, analytical abilities, and experience with iCIMS and Salesforce to ensure accurate tracking and reporting. Remote/hybrid work supported with rotating shifts and travel as needed.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum five (5) years in workforce development/operations leadership roles with supervisory experience.
• Experience with applicant tracking systems (preferably iCIMS) and CRM systems (Salesforce).
• Proven ability to manage workflows, compliance monitoring, and reporting.

Responsibilities

• Oversee CPT Compliance & Recruitment Tracking unit daily operations and workflow management.
• Direct supervise staff responsible for participant tracking and recruitment support.
• Participate in recruitment, hiring, onboarding, training, and staff development.
• Provide coaching, training, and performance management to ensure service excellence.
• Support workforce planning, scheduling, workload balancing, and extended-hour staffing.
• Oversee participant workflows, licensure tracking, employment verification, and placement outcomes in iCIMS and related systems.
• Monitor compliance risks and corrective actions for participant records and workflows.
• Lead development and continuous improvement of CPT workflows and SOPs.
• Collaborate with Data Analysts to support workflow improvements and system optimizations.
• Generate and oversee operational and compliance reports and state-related reporting requests.
• Monitor KPIs related to engagement, progression, and placement outcomes.

Skills

Analytical skills

Organizational skills

Problem-solving

Leadership

Communication

Interpersonal skills

Adaptability

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

iCIMS

Salesforce

Excel

Word

Outlook

PowerPoint

Job description

Responsibilities

• Oversee the daily operations of the Career Pathways Training (CPT) program Compliance & Recruitment Tracking unit, ensuring accurate participant tracking, workflow management, compliance monitoring, and operational reporting activities.


• Directly supervise staff responsible for participant tracking, recruitment support, workflow progression, and compliance-related activities.


• Participate in the recruitment, hiring, onboarding, training, and ongoing development of staff within the CPT Compliance & Recruitment Tracking unit.


• Provide coaching, training, staff development, performance management, and ongoing operational support to ensure workflow consistency and service excellence.


• Support workforce planning, scheduling coordination, workload balancing, and operational coverage needs, including oversight of rotating and extended-hour staffing schedules.


• Oversee CPT participant workflows, service commitment compliance, licensure tracking, employment verification, hardship escalations, and placement outcomes within iCIMS and related systems.


• Monitor operational compliance risks, identify tracking discrepancies, and oversee corrective action efforts related to participant records and workflow management.


• Support recoupment-related processes in alignment with CPT program requirements and internal procedures.


• Lead the development, implementation, and continuous improvement of CPT workflows, tracking procedures, and standard operating procedures (SOPs).


• Collaborate with the Research, Policy & Development (RPD) Data Analysts and internal stakeholders to support workflow enhancements, operational system improvements, reporting functionality, monitor data integrity and applicant tracking software (iCIMS)/other system optimization efforts.


• Generate and oversee operational, compliance, and participant tracking reports while supporting leadership with operational updates and State-related reporting requests.


• Monitor, develop, track, and analyze unit KPIs related to participant engagement, workflow progression, placement outcomes, service commitment compliance, and operational performance in alignment with TEF's broader CPT and service commitment goals.


• Coordinate with internal teams and employer partners to ensure placement activities align with CPT program and service commitment requirements.


• Support operational planning and coordination for hiring events, recruitment initiatives, participant engagement activities, and CPT-related projects.


• Participate in special projects, workflow improvement initiatives, audits, and departmental operational efforts as assigned.


• Perform additional duties and responsibilities as assigned by leadership.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Workforce Development, Operations Management, Public Administration, or a related field required or equivalent experience.


• Minimum five (5) years of experience in workforce development, operations management, compliance tracking, recruitment operations, program coordination, or related operational leadership roles; and a minimum of 2 years of supervisory or team management experience required.


• Strong experience managing teams, operational workflows, compliance monitoring activities, and performance accountability within a fast-paced environment.


• Experience working within applicant tracking systems, preferably iCIMS, including workflow management, participant tracking, reporting, operational oversight, and data auditing functions.


• Experience utilizing CRM systems such as Salesforce for tracking, coordination, and operational reporting purposes preferred.


• Experience developing workflows, SOPs, operational procedures, and staff training materials preferred.


• Strong analytical, organizational, problem-solving, and operational management skills with the ability to manage multiple priorities and implement process improvements.


• Ability to analyze operational data, identify workflow trends, monitor reporting accuracy, and address operational gaps.


• Excellent communication, leadership, and interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.


• Ability to manage sensitive and confidential participant information with professionalism and discretion.


• Experience supporting grant-funded, workforce development, healthcare workforce, or compliance-driven programs preferred.


• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.


• Ability to travel throughout the five boroughs, Hudson Valley, and Long Island to support operational and programmatic initiatives.


• Bilingual or multilingual abilities are a plus.


• This role requires flexibility to work a rotating schedule, including a remote 12 PM - 8 PM shift to support job seekers during extended hours. Staff will rotate between the standard 9 AM - 5 PM shift and the 12 PM - 8 PM shift, with a minimum of two remote days per week scheduled for the 12 PM - 8 PM shift based on division needs.