Manager, Compliance and Recruitment Tracking

Taleo; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Taleo is seeking a senior Operations Manager to oversee the Career Pathways Training (CPT) program's Compliance & Recruitment Tracking unit in New York. You will supervise staff, manage participant tracking, and ensure workflow and compliance across systems such as iCIMS and CRM tools, while coordinating staffing and reporting duties.

Ideal candidates have 5+ years in workforce development or operations leadership, with experience in SOP development, data reporting, and cross-functional

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in workforce development, operations, or related leadership roles; 2+ years supervisory experience.
• Experience managing teams, workflows, compliance monitoring, and performance accountability.
• Experience with applicant tracking systems, preferably iCIMS, including reporting and data auditing.
• Experience using CRM systems (Salesforce) for tracking and reporting.
• Experience developing workflows, SOPs, and staff training materials.
• Strong analytical, organizational, and communication skills.
• Ability to travel across NY regions and work a rotating schedule, including remote shifts.

Responsibilities

• Oversee CPT Compliance & Recruitment Tracking operations and staffing.
• Supervise staff responsible for participant tracking, workflow, and compliance.
• Participate in recruitment, onboarding, training, and staff development.
• Coach and support staff to ensure service excellence and workflow consistency.
• Coordinate workforce planning, scheduling, and coverage needs.
• Oversee workflows, licensure tracking, and employment verification in iCIMS.
• Monitor compliance risks, identify discrepancies, and drive corrective actions.
• Support grant-funded program requirements and internal procedures.
• Lead development and improvement of CPT workflows and SOPs.
• Collaborate with RPD Data Analysts and stakeholders on system improvements and reporting.
• Generate and oversee operational and compliance reports for leadership.

Skills

Staff supervision

Workflow management

Compliance monitoring

Data analysis

Operational reporting

iCIMS

Salesforce

SOP development

Staff training materials

Communication

Education

Bachelor's degree in HR / Business / Workforce Development / Operations Management / Public Administration

Tools

iCIMS

Salesforce

Microsoft Office

Job description

Responsibilities

• Oversee the daily operations of the Career Pathways Training (CPT) program Compliance & Recruitment Tracking unit, ensuring accurate participant tracking, workflow management, compliance monitoring, and operational reporting activities.
• Directly supervise staff responsible for participant tracking, recruitment support, workflow progression, and compliance-related activities.
• Participate in the recruitment, hiring, onboarding, training, and ongoing development of staff within the CPT Compliance & Recruitment Tracking unit.
• Provide coaching, training, staff development, performance management, and ongoing operational support to ensure workflow consistency and service excellence.
• Support workforce planning, scheduling coordination, workload balancing, and operational coverage needs, including oversight of rotating and extended-hour staffing schedules.
• Oversee CPT participant workflows, service commitment compliance, licensure tracking, employment verification, hardship escalations, and placement outcomes within iCIMS and related systems.
• Monitor operational compliance risks, identify tracking discrepancies, and oversee corrective action efforts related to participant records and workflow management.
• Support recoupment-related processes in alignment with CPT program requirements and internal procedures.
• Lead the development, implementation, and continuous improvement of CPT workflows, tracking procedures, and standard operating procedures (SOPs).
• Collaborate with the Research, Policy & Development (RPD) Data Analysts and internal stakeholders to support workflow enhancements, operational system improvements, reporting functionality, monitor data integrity and applicant tracking software (iCIMS)/other system optimization efforts.
• Generate and oversee operational, compliance, and participant tracking reports while supporting leadership with operational updates and State-related reporting requests.
• Monitor, develop, track, and analyze unit KPIs related to participant engagement, workflow progression, placement outcomes, service commitment compliance, and operational performance in alignment with TEF’s broader CPT and service commitment goals.
• Coordinate with internal teams and employer partners to ensure placement activities align with CPT program and service commitment requirements.
• Support operational planning and coordination for hiring events, recruitment initiatives, participant engagement activities, and CPT-related projects.
• Participate in special projects, workflow improvement initiatives, audits, and departmental operational efforts as assigned.
• Perform additional duties and responsibilities as assigned by leadership.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, Operations Management, Public Administration, or a related field required or equivalent experience.
• Minimum five (5) years of experience in workforce development, operations management, compliance tracking, recruitment operations, program coordination, or related operational leadership roles; and a minimum of 2 years of supervisory or team management experience required.
• Strong experience managing teams, operational workflows, compliance monitoring activities, and performance accountability within a fast-paced environment.
• Experience working within applicant tracking systems, preferably iCIMS, including workflow management, participant tracking, reporting, operational oversight, and data auditing functions.
• Experience utilizing CRM systems such as Salesforce for tracking, coordination, and operational reporting purposes preferred.
• Experience developing workflows, SOPs, operational procedures, and staff training materials preferred.
• Strong analytical, organizational, problem-solving, and operational management skills with the ability to manage multiple priorities and implement process improvements.
• Ability to analyze operational data, identify workflow trends, monitor reporting accuracy, and address operational gaps.
• Excellent communication, leadership, and interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.
• Ability to manage sensitive and confidential participant information with professionalism and discretion.
• Experience supporting grant-funded, workforce development, healthcare workforce, or compliance-driven programs preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Ability to travel throughout the five boroughs, Hudson Valley, and Long Island to support operational and programmatic initiatives.
• Bilingual or multilingual abilities are a plus.
• This role requires flexibility to work a rotating schedule, including a remote 12 PM – 8 PM shift to support job seekers during extended hours. Staff will rotate between the standard 9 AM – 5 PM shift and the 12 PM – 8 PM shift, with a minimum of two remote days per week scheduled for the 12 PM – 8 PM shift based on division needs.