Manager, Completion and Success

Lone Star College; Houston (TX); On-site; USD 55,000 - 63,000; Full time

Job summary

The Manager, Completion and Success at Lone Star College–CyFair oversees the Records department to ensure accurate student records, graduation processing, transcript evaluation, enrollment verification, and state reporting.

This role ensures compliance with college, state, and federal laws, leads Records Specialists, supports degree completion, coordinates dual credit registration, and collaborates with counselors to enable timely graduation.

Qualifications

• Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience
• Master's degree preferred
• Strong communication, interpersonal, and data analysis skills

Responsibilities

• Oversee Records department and staff to ensure productivity and achievement of student success goals
• Guide processes for graduation applications, transcript evaluations, and enrollment verifications
• Coordinate dual credit registration and communications with high school counselors to support timely student registration
• Reconcile state reporting and ensure compliance with laws governing student records
• Assist internal and external customers with Records inquiries

Skills

Communication

Interpersonal skills

Data analysis

Education

Bachelor's degree

Master's degree

Job description

Job Title: Manager, Completion and Success

Location: LSC-CyFair

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 45176

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description

PURPOSE AND SCOPE

The Manager, Success and Completion at CyFair manages the Records department office to ensure the productivity of staff involved in student records, graduation, transcript evaluation, enrollment verification, prior learning assessments, state reporting, and Commencement. The Manager ensures compliance with college, state, and federal laws related to student records. The Manager maintains data for the campus administrators.

ESSENTIAL JOB FUNCTIONS

1. Supervises team of full-time and part-time Records Specialists and ensures staff is productive and completes work related to student success and other goals of the campus
2. Creates processes and guides staff in identifying students nearing degree completion. Oversees the assessment and analysis of completion data, student records, and transcripts, and identifies opportunities for continuous improvement in transcript evaluation and records management
3. Oversees dual credit registration processes and related communications with high school counselors to support accurate and timely student registration
4. Process graduation applications for degree completion
5. Supervise student outreach through departmental emails and phone
6. Monitor departmental budget and staff payroll
7. Attend departmental, campus, and system meetings; Facilitate the weekly Advising and Records meeting
8. Develop training related to Records functions and provide information to campus staff; Train staff and provide professional development
9. Reconcile state reporting and demographic errors
10. Assist internal and external customers with Records inquiries
11. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to meet specific deadlines on a daily basis
• Excellent written and verbal communication skills
• Excellent interpersonal and facilitation skills
• Ability to work in a diverse College setting
• Excellent problem-solving abilities

Ability to analyze data and set priorities based on data

PHYSICAL ABILITIES

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS

• Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS

• Master's degree

Salary

Hiring salary range is $54,528 - $62,708.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.