Specialist IV, Graduation

Lone Star College; Houston (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Tuition waiver

Wellness programs

Paid holidays and vacation days

Professional development opportunities

Job summary

Lone Star College is seeking a Graduation Specialist IV to oversee programs supporting daily graduation operations and assist students through the graduation process, including transcript evaluation and residency status.

The role is highly customer-service oriented, serving as a main contact for graduation-related questions and coordinating pre-graduation activities and events across campus.

Qualifications

• High School Diploma or GED with 5+ years experience, or an equivalent combination.
• Strong customer service and communication skills.
• Ability to work with students and staff across departments.
• Detail-oriented with records and residency/status processes.

Responsibilities

• Provides administrative support to the department, including composing correspondence and preparing reports.
• Provides information about graduation requirements and assists students with progress and completion.
• Assists students with backdating records, reinstatements of status, and reverse graduation.
• Assists with residency status as needed and appropriate.
• Supports graduation ceremonies and coordinates pre-graduation activities and events.
• Collects graduation data, analyzes student records for completion, processes status for graduates, and maintains the records database.
• Evaluates transcripts to determine degree completion and oversees program-related projects.

Skills

Communication

Customer service

Collaboration

Change management

Mission alignment

Quality service

Under pressure

Education

High School Diploma or GED + 5 years experience

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions. Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

The Specialist IV, Graduation is responsible for overseeing programs that support the daily operations of students and staff engaged in Graduation responsibilities. This position assists students with the entire graduation process, which includes responsibilities ranging from transcript evaluation, assisting with residency status, and reverse graduation. The position is very customer service and student focused, and acts as a point of contact for issues related to graduation.

Essential Job Functions

• Provides administrative support to the department, including but not limited to composing correspondence from verbal direction or from knowledge of the organization, retrieves, compiles, and disseminates a variety of reports, correspondence, agendas, or management information in support of department
• Provides new and prospective students with information about graduation requirements, assesses student's progress, and assists students with completion of program
• Assists students with backdating records, reinstatements of status, and reverse graduation
• Assists students with residency status as needed and appropriate
• Assists with graduation ceremonies and coordinating all pre-graduation activities and events; attends events and acts as a resource for student questions
• Collects graduation data for campuses, analyzes student records for graduation purposes, processes graduation status for students, sustains database for graduation, and conducts necessary processes for the commencement ceremonies
• Analyzes student records and information to determine students' level of completion based on the various individual program plans; evaluates transcripts to make determinations on completion
• Provides oversight of program for departmental and system-wide service and projects requiring analysis, review, implementation, maintenance, and development
• Maintains and conducts correspondence with students, advisors, department chairs, deans, directors, key staff members, professors, and VP's of Instruction to properly evaluate student records for completion purposes
• Provides a high level of advice to students in terms of explaining the degree/program types and options that LSC offers as well as disseminating information to students about all of the services that are available
• Creates and conducts workshops and trainings for students and staff members communicating with students and advisors on unsuccessful program completions and analyzes additional strategies to promote future increase in the level of completion rate
• Creates, organizes, and maintains appropriate records needed for LSC to stay in compliance with local, state, and national authorities regarding completion rates
• Responsible for other reasonable, related duties as assigned

Knowledge, Skills, And Abilities

• Demonstrated high-level communication and computer skills
• Strong customer service skills
• Demonstrated ability and commitment to work collaboratively
• Demonstrated ability to manage and lead change
• Demonstrated commitment to the mission of the comprehensive community college
• Demonstrated commitment to quality service to students
• Ability to maintain cool composure and provide assistance under pressure

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule And Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

• High School Diploma or GED and at least 5 years of experience, or an equivalent combination of education and experience

Salary

Hiring salary range is $36,057 - $44,169.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your Resume Should Provide a Complete Picture Of Your Work Experience. The Resume Should Include The Following Information For Each Position Listed

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.