Manager, Completion and Success

Lone Star College; Cypress (TX); On-site; USD 55,000 - 63,000; Full time

Job summary

Lone Star College is seeking a Manager, Success and Completion at CyFair to oversee the Records department, ensuring efficient processing of student records, graduation, transcript evaluation, enrollment verification, and state reporting. The role emphasizes compliance with laws and campus data integrity.

The position requires a Bachelor's degree with 3+ years of experience (Master's preferred) and offers a competitive salary in the posted range, with opportunities for leadership and staff

Qualifications

• Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience.
• Master's degree preferred.

Responsibilities

• Supervises team of Records Specialists and ensures staff is productive.
• Creates processes and guides staff in identifying students nearing degree completion.
• Oversees dual credit registration processes and communications with high school counselors.
• Process graduation applications for degree completion.
• Supervise student outreach through departmental emails and phone.
• Monitor departmental budget and staff payroll.
• Attend departmental, campus, and system meetings; facilitate the weekly Advising and Records meeting.
• Develop training related to Records functions and provide information to campus staff; train staff and provide professional development.
• Reconcile state reporting and demographic errors.
• Assist internal and external customers with Records inquiries.
• Responsible for other reasonable, related duties as assigned.

Skills

Excellent written and verbal comms

Interpersonal & facilitation

Meet deadlines daily

Diversity & inclusion

Problem-solving

Data analysis & prioritization

Education

Bachelor's degree & 3+ years experience

Master's degree preferred

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission ofLone Star College (LSC) in carrying out the duties of the position.A commitment to positive interpersonal behaviors, professionalcommunication, integrity, leadership, stewardship, respect andaccountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" isdesigned to recognize colleges that have been successful increating great workplaces and to further research and understandingof the factors, dynamics and influences that have the most impacton organizational culture at higher education institutions.

Lone Star College has been recognized in multiplecategories.

Campus Marketing Statement

Lone Star College offers high-quality, low-cost academic transferand career training education to 80,000+ students each semester.LSC has been named a 2023 Great Colleges to Work For institution bythe Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight WorkforceCenters of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFairCommunity, the college provides a full range of offerings includingunique programs in fire science technology, logistics managementand sonography. Since opening our award winning campus in 2003, thecollege has experienced record growth and supports an excitinglearning environment that brings together state-of-the-arttechnology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX77433.

Job Description

PURPOSE AND SCOPE:

The Manager, Success and Completion at CyFair manages the Recordsdepartment office to ensure the productivity of staff involved instudent records, graduation, transcript evaluation, enrollmentverification, prior learning assessments, state reporting, andCommencement. The Manager ensures compliance with college, state,and federal laws related to student records. The Manager maintainsdata for the campus administrators.

ESSENTIAL JOB FUNCTIONS:

1. Supervises team of full-time and part-time RecordsSpecialists and ensures staff is productive and completes workrelated to student success and other goals of the campus
2. Creates processes and guides staff in identifying studentsnearing degree completion. Oversees the assessment and analysis ofcompletion data, student records, and transcripts, and identifiesopportunities for continuous improvement in transcript evaluationand records management
3. Oversees dual credit registration processes and relatedcommunications with high school counselors to support accurate andtimely student registration
4. Process graduation applications for degree completion
5. Supervise student outreach through departmental emails andphone
6. Monitor departmental budget and staff payroll
7. Attend departmental, campus, and system meetings; Facilitatethe weekly Advising and Records meeting
8. Develop training related to Records functions and provideinformation to campus staff; Train staff and provide professionaldevelopment
9. Reconcile state reporting and demographic errors
10. Assist internal and external customers with Recordsinquiries
11. Responsible for other reasonable, related duties asassigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to meet specific deadlines on a daily basis
• Excellent written and verbal communication skills
• Excellent interpersonal and facilitation skills
• Ability to work in a diverse College setting
• Excellent problem-solving abilities

Ability to analyze data and set priorities based on data

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably todo the work. However, there may be some walking; standing; bending;carrying of light items, such as papers, books, or small parts; ordriving an automobile. No special physical demands are required toperform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in aMicrosoft Windows environment, calculator, phone, and other generaloffice equipment
• Interface with internal and external contacts as needed tocarry out the functions of the position
• Work is performed in a climate-controlled office with minimalexposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 3 years of experience, or anequivalent combination of education and experience

PREFERRED QUALIFICATIONS:

• Master's degree

Salary

Hiring salary range is $54,528 - $62,708.

Lone Star College provides a hiring salary range for all postedfull-time non-faculty positions. Where your salary offer would fallin that range is determined by your related experience andeducation. Should you receive an offer of employment from Lone StarCollege, the resume submitted in the application process will beutilized to calculate your salary offer. The information outlinedbelow will provide the Office of Human Resources everything neededto determine an accurate starting salary.

Your resume should provide a complete picture of your workexperience. The resume should include the following informationforeach position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred inthe Lone Star College job description should be included in theresume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a partof an organization that offers a supportive, collegial workenvironment and excellent work/life balance. This includes a fullcomprehensive and competitive benefits package, a generous numberof paid holidays and vacation days, wellness programs, tuitionwaiver, professional development opportunities and more.

Lone Star College participates in the E-Verify program, under whichLone Star College provides the federal government with informationfrom each new employee's Form I-9 to confirm that the employee isauthorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.