Manager, Community Support

DeKalb Health; Baltimore (MD); Hybrid; USD 47,000 - 67,000; Full time

Job summary

Humanim seeks a Behavior Support Services Community Support Manager (Case Manager) to coordinate behavioral services for individuals through Maryland’s DDA. You’ll act as the main liaison among individuals served, families, CCSs, behavior technicians, clinicians, and DDA staff to ensure quality service, proper documentation, and timely billing.

You will oversee admissions, service authorizations, funding coordination, person-centered planning, and billing compliance, plus supervise two

Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology, Rehabilitation or related field required or equivalent combination of education and experience.
• Minimum of two (2) years of experience in case management, developmental disabilities services, behavioral support services, or related field.
• Experience with Maryland DDA programs, LTSS Maryland, and provider billing systems preferred.
• Experience maintaining compliant billing practices and documentation processes.
• Supervisory experience preferred.

Responsibilities

• Coordinate, monitor, and support behavioral services for individuals served through Maryland's DDA.
• Serve as primary liaison among individuals served, families, CCSs, behavior technicians, clinicians, DDA representatives, and stakeholders to ensure quality service and timely billing.
• Oversee admissions, service authorizations, funding coordination, and person-centered planning; ensure proper documentation and billing compliance.

Skills

MS Office proficiency

Attention to detail

Education

Bachelor's Degree in Human Services, Social Work, Psychology or related field

Tools

Excel

Word

Sage

CareVoyant

iCM

EHR systems

Job description

• Base Pay $46,883.00 - $66,773.00 / Year
• Job Category Hybrid, Columbia, MD , Baltmore, MD
• Employee Type Full Time
• Required Degree 4 Year Degree
• Manage Others No

The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services through Maryland's Developmental Disabilities Administration (DDA). This position serves as the primary liaison between individuals served, families, Coordinators of Community Services (CCSs), behavior technicians, clinicians, DDA representatives, and other stakeholders to ensure quality service delivery, compliance with DDA regulations, accurate documentation, and timely billing.

The Community Support Manager oversees admissions, service authorizations, funding coordination, person-centered planning activities, behavioral support documentation, billing compliance, quality assurance processes, and direct supervision of two Administrative Coordinator positions. The position plays a critical role in maintaining electronic records within iCM, coordinating annual assessments and service plans, resolving billing issues, and ensuring individuals receive person-centered services that promote independence, inclusion, and positive outcomes.

Requirements

• Bachelor's Degree in Human Services, Social Work, Psychology, Special Education, Rehabilitation, or a related field from an accredited institution, or equivalent combination of education and experience preferred.
• Minimum of two (2) years of experience in case management, developmental disabilities services, behavioral support services, or a related human services field.
• Experience working with Maryland DDA programs, LTSS Maryland, and provider billing systems preferred.
• Experience maintaining compliant billing practices and documentation processes.
• Supervisory experience preferred.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Experience with Sage, CareVoyant, iCM, or comparable electronic health record and billing systems preferred.
• Valid Maryland driver's license with an acceptable driving record.

Summary

All positions at Humanim are to encourage supported employment for those people we serve who have expressed an interest in such employment, including consumers with long-term mental illness. To that end, every employee will promptly refer any consumer with an interest in obtaining supported employment to appropriate Vocational Staff and will actively participate as needed in the Evidence-Based Practice in supported employment initiative/model.