Direct Support Manager

The Arc of Howard County Inc; Ellicott City (MD); On-site; USD 25,571 - 36,420; Full time

Job summary

The Arc of Howard County Inc in Ellicott City, MD is seeking a Direct Support Manager to provide leadership and oversight for residential or program sites and Direct Support Professionals. You will be the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet agency standards and regulatory requirements.

This role involves supervising staff, coordinating schedules, training, and performance reviews; tracking budgets and timecards;

Qualifications

• High School Diploma or GED required.
• Valid Maryland Driver's License with fewer than 3 points.
• Proficient with Microsoft Office, Google Mail, and Carematic.
• Ability to manage time effectively and communicate clearly, in writing and speech.
• Ability to lift 25-30 lbs and supervise staff.

Responsibilities

• Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
• Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
• Ensure implementation of person-centered plans and quality service delivery
• Maintain compliance with federal, state, licensing, and agency regulations
• Respond to crises, provide on-call support, and manage emergency preparedness and documentation
• Promote health, wellness, safety, and medication/medical coordination
• Maintain documentation, incident reporting, and confidentiality standards
• Foster inclusive, respectful, and culturally responsive work environments
• Build collaborative relationships with families, community partners, vendors, and service agencies
• Support community inclusion, vocational, educational, and independent living goals of participants

Skills

Leadership/Supervision

Communication skills

Time management

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Google Mail

Carematic

Job description

Job Details

Job Location: Ellicott City, MD 21042

Position Type: Full Time

Salary Range: $22.50 - $22.50 Hourly

Job Shift: Any

Job Summary: The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.

Key Responsibilities

• Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
• Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
• Ensure implementation of person-centered plans and quality service delivery
• Maintain compliance with federal, state, licensing, and agency regulations
• Respond to crises, provide on-call support, and oversee emergency preparedness and documentation
• Promote health, wellness, safety, and medication/medical coordination
• Maintain accurate documentation, incident reporting, and confidentiality standards
• Foster inclusive, respectful, and culturally responsive work environments
• Build collaborative relationships with families, community partners, vendors, and service agencies
• Support community inclusion, vocational, educational, and independent living goals of participants

QualificationsRequired Knowledge/Qualifications:

• High School Diploma or GED
• Valid Maryland Driver's License with less than 3 points
• Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
• Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
• Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
• Leadership/Supervision