Manager, Client Services

ACCESS TCA INCORPORATED; Northbridge, Boston (MA, MA); On-site; USD 65,000 - 75,000; Full time

Job summary

ACCESS TCA INCORPORATED is seeking a Manager, Client Services in Boston, MA to lead the Client Services team, ensuring top-tier service and revenue growth. You will coordinate project timelines, budgets, and cross-functional collaboration to keep clients satisfied and projects profitable.

You will support senior managers on client calls, identify upsell opportunities, and manage vendor relationships while maintaining industry awareness and strong client communication.

Qualifications

• 1-2 years of client service experience required.
• Strong verbal and written communication essential.
• Ability to propose and sell solutions to existing clients.
• Analytical thinking and problem solving.
• Detail oriented with strong organizational skills.
• Proficient in MS Office; comfortable with virtual environments.
• Willingness to travel up to 30%.

Responsibilities

• Oversee project timelines to keep on time, on strategy, and on budget.
• Support senior managers on client calls and lead when needed.
• Identify upsell opportunities within accounts and develop expansion plans.
• Assist in budgeting and allocating client resources to meet revenue goals.
• Coordinate with Directors to ensure project progress and quality.
• Interface with vendors to ensure deliverables.
• Analyze client input to inform communication plans.
• Stay informed on industry trends to maintain competitive edge.
• Handle travel, expense, and time-off administrative tasks.

Skills

Client service experience

Verbal & written communication

Analytical thinking

Attention to detail

Interpersonal skills

Presentation skills

Travel up to 30%

Tools

MS Office

Job description

Job Details: Job Location: Boston - Whitinsville, MA 01588, Position Type: Full Time, Salary Range: $65,000.00 - $75,000.00 Salary, Job Category: Management, The Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access' growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.

What you'll do:

• Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budget
• Provide support to the Sr. Managers on client calls, as well as take the lead when necessary
• Identify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and events
• Support the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goals
• Work closely with the Director, Production and Director, Project Management to ensure progress and quality of projects
• Interface with vendors to ensure deliverables are achieved
• Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans
• Maintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competition
• Perform administrative tasks related to travel, expense, and time off approvals

Qualifications: What we'd love to see:

• Corporate tradeshow/meeting and event experience preferred
• 1-2 years of experience in a client service-related position
• Strong verbal and written communication skills
• Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients
• Capable of analytical thinking and problem solving
• Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills
• Proficient in MS Office programs
• Knowledge of virtual environments a plus but not required
• Ability to travel up to 30% of the time