Manager, Client Delivery Experience (CDE PMO) - Remote

Ladders; United States; Remote; USD 106,000 - 164,000; Full time

Benefits offered by this job

Competitive wages

Medical coverage with telemedicine

Dental and vision coverage

Paid Time Off (PTO)

401(k) with employer match

Tuition reimbursement

Wellness program

Job summary

Ladders is seeking a Manager, Client Delivery Experience (CDE PMO) for a remote role in the US. You will oversee client-facing project delivery across card and payment services, coordinating PMO and technical staff, and translating client needs into actionable plans.

The role emphasizes resource planning, efficiency, and process improvement in a fast-paced financial services environment. Responsibilities include guiding cross-functional teams, defining deployment requirements, and driving

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Eight years of experience in the credit/debit card or financial industry, including five years in client project or conversion experience.
• Five years of management experience preferred.
• Working knowledge of card processing systems preferred.
• Ability to lead large cross-functional teams and engage with senior leadership.

Responsibilities

• Lead client-facing project management and technical staff to support high-quality project implementations.
• Define system requirements for product and service implementation and ensure successful deployment.
• Manage implementation staff to develop project plans and technical procedures.
• Forecast and recruit skilled resources to meet project demands.
• Promote operational efficiencies and recommend process improvements.

Skills

Leadership

Project management

Resource planning

Stakeholder engagement

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

For our client, we are seeking a Manager, Client Delivery Experience (CDE PMO) - Remote to join the team of a leader in the Finance & Insurance space.

This role will lead client-facing project delivery efforts that support high-quality implementations across card and payment-related services. The manager will coordinate project management and technical staff, partner with senior leadership, and drive successful deployment by translating client needs into clear requirements and execution plans. The position will also focus on resource planning, operational efficiency, and process improvement within a fast-paced financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,600 – $163,600 annually

Responsibilities

• Lead client-facing project management and technical staff to support high-quality project implementations
• Define system requirements for product and service implementation and ensure successful deployment
• Manage implementation staff to develop project plans and technical procedures
• Forecast and recruit skilled resources to meet project demands
• Promote operational efficiencies and recommend process improvements

Qualifications

• Bachelor's degree in a related field or equivalent experience required
• Eight years of experience in the credit/debit card or financial industry, including five years in client project or conversion experience
• Five years of management experience preferred
• Working knowledge of card processing systems preferred
• Ability to lead large cross-functional teams and engage with senior leadership

Benefits

• Competitive wages
• Medical coverage with telemedicine
• Dental and vision coverage
• Paid Time Off (PTO)
• 401(k) with employer match
• Tuition reimbursement
• Wellness program

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.