Manager Casualty Claims

Indiana Farm Bureau Insurance; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Indiana Farm Bureau Insurance in Indianapolis is seeking a Claims Manager to oversee a designated claims area and mentor the team. You will coordinate assignments, monitor performance, and drive process improvements.

The role emphasizes leadership, data analysis, and staying ahead of trends in casualty technology to enhance customer service and operational efficiency. Candidates should have 3–5 years of insurance management experience and a Bachelor’s degree, with strong communication and

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of insurance management or business-related management experience.
• Demonstrated knowledge of claims functions.
• Proven experience in investigating and evaluating P&C claims.
• Leadership, decision-making, and problem-solving skills.
• Effective in a variety of communication and presentation settings.
• Ability to provide leadership on claim files.
• Ability to prioritize and direct resources.
• Knowledge of current Casualty technology.

Responsibilities

• Oversees and manages their assigned Claims area.
• Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks.
• Manages employees’ workload, claim assignment, and daily activity.
• Resolves escalated customer service concerns.
• Designs and implements procedures and methods to meet customer experience demands.
• Oversees employee hiring, retention, and development.
• Utilizes data analysis and reporting for process improvement.
• Monitors current and future Casualty claim technology and customer expectation trends.
• Develops the departmental budget including analysis.
• Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.
• Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.
• Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Skills

Leadership

Data analysis

Strategic thinking

Communication

Decision making

Resource prioritization

Education

Bachelor's degree preferred

Tools

Casualty tech

Job description

225 S East St
Indianapolis, IN 46202, USA

Description

Primary Responsibilities:

• Oversees and manages their assigned Claims area.
• Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks
• Manages employees’ workload, claim assignment, and daily activity.
• Resolves escalated customer service concerns.
• Designs and implements procedures and methods to meet customer experience demands.
• Oversees employee hiring, retention, and development.
• Utilizes data analysis and reporting for process improvement.
• Monitors current and future Casualty claim technology and customer expectation trends.
• Develops the departmental budget including analysis.
• Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.
• Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.
• Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Knowledge and Requirements:

• High school diploma or GED equivalent. Bachelor’s Degree preferred.
• 3-5 years of insurance management or business-related management experience.
• Insurance, management, or business-related certificate preferred.
• Demonstrated knowledge of claims functions.
• Proven experience in investigating and evaluating P&C claims.
• Demonstrates leadership, decision-making, and problem-solving skills.
• Effective in a variety of communication and presentation settings.
• Ability to provide leadership on claim files.
• Ability to prioritize and direct resources.
• Knowledge of current Casualty technology.

Qualifications

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
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