Sr Workers Compensation Claims Analyst III

Indiana Farm Bureau Insurance; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Indiana Farm Bureau Insurance is seeking a Sr Workers Compensation Claims Analyst III in Indianapolis. You will independently manage complex workers' compensation claims, act as a subject matter expert on regulations, and guide teams on best practices to improve outcomes.

You will analyze medical, legal, vocational, and financial data to determine reserves and settlements, advise management on litigation, and collaborate with legal counsel, providers, TPAs, brokers, and regulators to resolve

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Minimum 5+ years of workers' compensation claims handling experience.
• Experience handling complex, litigated, high-exposure claims.
• Advanced knowledge of workers' compensation laws across multiple jurisdictions.
• Independently manage large claim inventories and investigations.
• Strong analytical, negotiation, and decision-making skills.
• Excellent written and verbal communication skills.
• Advanced proficiency with claims management systems and Microsoft Office.
• Willingness to travel to customer locations, hearings, or meetings.
• Industry designations preferred (AIC/CPCU/ARM/WCP).

Responsibilities

• Independently investigate, evaluate, negotiate, manage, and resolve complex workers' compensation claims in good faith.
• Serve as subject matter expert for WC regulations, claim handling best practices, and industry trends.
• Analyze medical, legal, vocational, and financial information to determine reserves, compensability, liability exposure, and settlements.
• Provide recommendations to management on litigation, settlement authority, and risk mitigation.
• Partner with legal counsel, medical providers, TPAs, brokers, and regulatory agencies to facilitate resolution.
• Perform quality reviews and audits of claim files for compliance and standards.
• Mentor and coach Claims Analysts I/II; lead special projects and process improvements.
• Maintain documentation and timely claim handling per standards and jurisdictional requirements.
• Demonstrate proficiency with emerging technologies, automation, and AI to optimize claims operations.
• Promote technology adoption and innovative solutions to improve efficiency and accuracy.

Skills

Analytical

Negotiation

Decision-making

Communication

Microsoft Office

Claims systems

AI tools

Education

Bachelor's degree (Business/Risk/Insurance/HR)

Associate in Claims (AIC) / CPCU / ARM / WCP or equivalent designation

Tools

Claims management systems

Microsoft Office

Job description

Sr Workers Compensation Claims Analyst III

Job Category: Individual Contributor

Requisition Number: SRWOR005723

• Full-Time

Locations

Showing 1 location

225 S East St
Indianapolis, IN 46202, USA

Description

Primary Responsibilities:

• Independently investigate, evaluate, negotiate, manage, and resolve complex workers' compensation claims in a good faith manner..
• Serve as a subject matter expert for workers' compensation regulations, claim handling best practices, and emerging industry trends.
• Analyze medical, legal, vocational, and financial information to determine reserves, compensability, liability exposure, and settlement opportunities.
• Provides recommendations to management regarding litigation, settlement authority, and risk mitigation.
• Partner with legal counsel, medical providers, third-party administrators, brokers, and regulatory agencies to facilitate claim resolution.
• Perform quality reviews and audits of claim files to ensure consistency, compliance, and adherence to organizational standards.
• Act as a mentor and resource for Claims Analysts I and II, providing coaching, knowledge transfer, and claims guidance.
• Lead special projects, process improvement initiatives, and cross-functional efforts related to workers' compensation operations.
• Maintain accurate documentation and timely claim handling activities in accordance with company standards and jurisdictional requirements.
• Demonstrates advanced proficiency in leveraging emerging technologies, automation tools, and AI resources to optimize claim handling operations, drive process improvements, and elevate customer service outcomes.
• Serves as a resource to others by promoting technology adoption, identifying innovative solutions, and influencing best practices that improve efficiency, accuracy, and organizational performance.

Knowledge and Requirements:

• High School Diploma or GED required. Bachelor's degree in Business, Risk Management, Insurance, Human Resources, or related field preferred.
• Minimum 5+ years of workers' compensation claims handling experience.
• Demonstrated experience handling complex, litigated, and high-exposure workers' compensation claims.
• Advanced knowledge of workers' compensation laws, regulations, and claims practices across multiple jurisdictions.
• Proven ability to independently manage large claim inventories and complex investigations.
• Strong analytical, negotiation, and decision-making skills.
• Excellent written and verbal communication skills.
• Advanced proficiency with claims management systems and Microsoft Office applications.
• Ability to exercise sound judgment and discretion in sensitive situations.
• Travel as needed to customer locations, hearings, mediations, or claim-related meetings.
• Associate in Claims (AIC), CPCU, ARM, WCP, or other industry designation preferred.

#HO

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Education

Preferred

Bachelors or better.

Equal Opportunity Employer
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