Manager Casualty Claims

Indiana Farm Bureau Insurance; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Indiana Farm Bureau Insurance seeks a Senior Claims Manager to oversee a designated claims area in Indianapolis, lead teams, drive data-driven improvements, and align operations with customer service goals. The role emphasizes budgeting, resource prioritization, and talent development, with a focus on leveraging emerging technologies and AI to enhance claim handling and efficiency.

The position requires 3-5 years in insurance management, a bachelor's degree (preferred), and strong leadership and

Qualifications

• High school diploma or GED equivalent; Bachelor’s Degree preferred.
• 3-5 years of insurance management or business-related management experience.
• Demonstrated knowledge of claims functions.
• Proven experience in investigating and evaluating P&C claims.
• Demonstrates leadership, decision-making, and problem-solving skills.
• Effective in a variety of communication and presentation settings.
• Ability to provide leadership on claim files.
• Ability to prioritize and direct resources.
• Knowledge of current Casualty technology.

Responsibilities

• Oversees and manages their assigned Claims area.
• Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks
• Manages employees’ workload, claim assignment, and daily activity.
• Resolves escalated customer service concerns.
• Designs and implements procedures and methods to meet customer experience demands.
• Oversees employee hiring, retention, and development.
• Utilizes data analysis and reporting for process improvement.
• Monitors current and future Casualty claim technology and customer expectation trends.
• Develops the departmental budget including analysis.
• Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.
• Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.
• Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Skills

Leadership

Data analysis

Claims knowledge

Budgeting

Technology adoption

Education

Bachelor's degree

Job description

Description

Primary Responsibilities:

• Oversees and manages their assigned Claims area.

• Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks

• Manages employees’ workload, claim assignment, and daily activity.

• Resolves escalated customer service concerns.

• Designs and implements procedures and methods to meet customer experience demands.

• Oversees employee hiring, retention, and development.

• Utilizes data analysis and reporting for process improvement.

• Monitors current and future Casualty claim technology and customer expectation trends.

• Develops the departmental budget including analysis.

• Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.

• Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.

• Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Knowledge and Requirements:

• High school diploma or GED equivalent. Bachelor’s Degree preferred.

• 3-5 years of insurance management or business-related management experience.

• Insurance, management, or business-related certificate preferred.

• Demonstrated knowledge of claims functions.

• Proven experience in investigating and evaluating P&C claims.

• Demonstrates leadership, decision-making, and problem-solving skills.

• Effective in a variety of communication and presentation settings.

• Ability to provide leadership on claim files.

• Ability to prioritize and direct resources.

• Knowledge of current Casualty technology.

#HO

#LI-TH1

Qualifications

Education

Preferred

• Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Management

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: MANAG005791